I absolutely love the fragrance you sent me and will be recommending others to your site. Thanks for the pampering.....it's a wonderful thing./div>
I liked one perfume " Love in White" other two were a little strong. I called your shop and they sent me other 2 samples perfumes i am familiar with. I am very happy with your service and i will write you a positive review on each of them. No worries, you deserve many good customers. Blessings and Thank you so much!
I left a review earlier. I might need to go back and amend it, because after living with the sample for little while longer, I think it’s closer to the actual scent than I gave it credit for.
The Kay Family: This Morning, ( Christmas) I placed the Perfume on the table near my wife's plate. She was every bit as pleased with the order as she was the last time I ordered from your Company The order arrived two days BEFORE Christmas. You were kind
Thank you…Love my fragrances. I have buying from you guys for several years. Thanks for having an amazing product.
Hi, I wanted to submit my review of the referenced order and The Fragrance Shop in general. Overall my experience has been nothing but superb. When I placed the order as a result of an email I received for a Black Friday (Buy 1 get 1) special, I immediately received confirmation of the order. Then, when the the item I ordered was on back order I received an phone call from an actual person to tell me my shipment was delayed (not an email). When the order arrived (still in time for Christmas) it was with a handwritten note, apologizing for the (very slight) delay, and including a complimentary 1/4 oz additional of the oil I had ordered. I have worn nothing but Earth from The Fragrance Shop for years and continue to get compliments almost daily. Keep up the great work!
thank you so much for your follow up and the extra 'goodies' (it reminds me of my own background dealing with customers and customer service in the automotive collision repair industry)
Several years ago while visiting N'Orleans, we stopped in The Fragrance Shop and was intrigued by the concept. With the help of a talented salesperson, we developed a fragrance that we named "Oil of Mardi Gras," which is the name of one of our miniature dachshunds. (BTW, this is a unique formula, not to be confused with the "Mardi Gras" sold by the store.) We returned yearly, but on the last visit a few years ago found that the store was closing the following week. Needless to say, we stocked up, but the salesperson offered to make sure the formula was stored on the computer, thus being available through the Charlotte store. Eventually, we ran out of the oil, so I called the Charlotte store and sure enough, the formula was there. I have since ordered by phone and ALWAYS receive top-of-the-line service. The fragrance is "on target" each time, and the shipping time is very fast. The sales people are more than gracious. I would love to visit the store one day and personally say thank you to the Kay family and the staff. Interestingly enough, a sample was enclosed in the package I just ordered a couple of weeks ago. It was "Oil of Oscar" and smells pretty good. The funny thing is that "Oscar" is the name of our other miniature dachshund! It seemed almost like the person packing the order knew exactly what sample to include! Coincidental, I'm sure, but it sure put a smile on my face and makes for a great story to share with friends. Thanks to all of you, and we wish ALL of you a very happy, blessed, and prosperous holiday season!
I am very pleased with the product in which i ordered on Dec. 6th. I received my order on Monday Dec. 9th. I never expected that my order would come so soon. I smelled my new scent which is Marc Jacobs "Honey" it was right on the money. I could not have requested anything else that right on the mark. I will continue doing all my shopping with your store. By the way, I was at a major department store today, and sprayed on a sample of "Honey" the set retailed for $95, I do not wish to spend my hard earned dollars at major retailers when purchasing fragrances that do not last for only a couple of hours. Basically, we are paying for the designers name, because the product does not hold up. thank you for shipping out my order in such a expedent manor.
Please know that I sent you an email several days ago thanking you for filling the order exactly as I had requested. It is always delightful doing business with your firm. Best wishes to the Kay family for a very Merry Christmas and a happy, healthy 2014.
thank you so very much. I truly love this produce. People tell me I smell good & I'm advertising
It's lovely. Lasts longer.
Dear Fragrance Shop, thank you for fulfilling my special request for the Gardenia sample. It's beautiful but I was blown away by the Rose Petals! My new fav!! Thank you!
I can't get your website to let me post a comment (I'm beginning to think it doesn't like Macs or Chrome or Firefox or _something_), so I'll do it here: The Fragrance Shop has got to be my favorite place to shop, period, online, brick and mortar, anywhere: from the products to the shipping (so fast!) to the packaging to the customer service, everything is of the highest caliber. I'm a customer for life!
OMG! My order arrived today and I couldn't be more thrilled! I ordered "Tribe" by Coty and it took me back to 1991 when Tribe was first released. It has been discontinued for years. I cannot express how satisfied I am with this product! I feel like a young sexy gal again! It smells exactly as I remember it! Your pricing is reasonable and it arrived in a few short days. My husband is also very pleased with the Tribe ;) Today, we have ordered one of his favorite colognes that had also been discontinued. Looking forward to receiving it in a few days. THANK YOU, THANK YOU, THANK YOU!
I absolutely LOVE your products! I recently bought a bar of goat's milk soap that was Frankincense and Patchouli. I just did a search of your site but couldn't find a similar combination. Do you have a product with these two scents in it??? Or any recommendations?
Love your products. You guys are amazing!
I love this oil. Smells great:)
Hello, I love the fragrance. It smells better than the original. I have tried to leave feedback or a review, but I am not very good on the computer. Thanks so much for the great service and the wonderful fragrance. I love it. Thank you!
"I have been using your services for the last 6 years. I happened to be in South Beach for a meeting and luckly walk into the shop and ask for "Secret of Venus"! To my surprise and my wifes delight The Fragrance Shop had the oil! Since then I use you for my personal Shaving Balm "Burbury Touch and Brit". Thank you for the Insect sray and I will let you know how it worked!
I love my Adrienne fragrance. It is my signature scent that I have used for years and still get many compliments on.
I just spoke with Jenny for the second time and I have to say that I am floored by the level of Customer Service you guys have. Unmatched is the only way to describe it. I wanted to provide a review on the site, I can't quite get it to post, so I pasted it below. Thank you guys and you have me as a customer for LIFE! "I have used other companies for simlar products, but the quality and service of The Fragrance Shop is unmatched. I'm a veteran and have appreciated all kinds of hospitality, but their service is above the rest"
love my new musk.. as always you folks are so pleasant to deal with thanks!
joy is delicious!! just like the real thing!! fragrance shop you are the best!! will write more reviews soon - all good! i discovered you online just a month or so ago!wow!!!! your service is out of this world good!!
Thank you ! I received it all, well packed, love the brown boxes !!!!! And adore the smell! Will do business with your company again !
Your Anne Klein ll fragrance is awesome. It's a discontinued perfume but my favorite. I can't believe you can recreate this fragrance. I can't tell the difference! You're amazing!
I finally received my order! Thank you so much! I had some trouble with the shipping (I think my mailman may have delivered the 1st shipment to the wrong apt or something) but I received the package and appreciate the small extra that came with it! Your customer service is stellar- something so simple and so appreciated, but is so hard to find these days! Thank you so much again! I will continue to shop with your company and have already recommended you to all my friends! Thank you and Best Regards
I have been a very faithful customer of yours for many years. Most of these years I purchased my Patchouli Wood Oil perfume from your Lincoln Road store in Miami Beach. I need to tell you that I still miss going to the store with thousands of bottles on the shelves.....Same product, older customer, different world......same taste for goodness
I will say it again... Not only do you sell the best products, you also value your customers. That is why I keep coming back. Thank you so very much!
always happy with you. Loved you when you were in miami and love you still in N.C.
This isn't a question - I'm just trying to leave a review on my recent purchase of pikaki oil. You can use this: "I love this product. For years I have been trying to find this scent that smelled pure and not to perfumey and this oil is it. Not only do I love the product, but I ordered this on Friday night and had my package delivered by Monday afternoon. Superb products and superb customer service. Even though this is my first time shopping on your site, I will now consider myself a regular customer. Thank you!
Hi I tried to write a review, but my I pad is being uncooperative, I received my order and love it. The very vanilla is gorgeous and the designer pack is spot on, thank you. Ps, I wore a commercial fragrance yesterday that I have previously loved and as soon as I sprayed it I knew it was a mistake, I didn't like it at all, it's like you've retrained my sense of smell. Thanks :-)
I received my first order before Christmas and ordered samples and a body spray - just to see if Chaos was going to be just that - OMG!!!! I am so thrilled with it that I ordered a large bottle and a bottle of
Chaos. You are just THE best!!!!Everything is packaged so beautifully and came so quickly. You have a new and loyal customer and I am spreading the word to friends!!! Thank you!!!!
Hi, I just wanted to say THANK YOU for such amazing customer service! My order came damaged but you have gone above and beyond to replace that order & then some. Not only have you made me a fantastically happy customer with my long favorite perfume scent, but your customer service will be keeping me coming back for many more orders. Thank you again! You all are the best!
Tried to write a review last order and it was not working properly. You are terrific. Fast and reliable service and an amazing product! Love the gardenia you sent as a sample!
Yes, love the fragrance, however, I didn't intend on buying 2 samples of the same fragrance. I wanted to try "Rain" and "NOLA Rain". My order for a sample of "Rain" apparently didn't get transmitted properly. I placed another order today for a sample of the "Rain".
My next sample order will be for "Dewdrops", then "Waterlily." Great customer service & follow up, btw.
I got the rest of my order today, thank you so much. I just have to double-check to make sure that I wasn’t double charged, otherwise I couldn’t be happier. Thank you so much for upgrading my Dark Blue item, that really wasn’t necessary as we all make mistakes, but I am very grateful for the gesture. However, as far as I’m concerned, you’re the only ones that do what you do and I attempt to promote you wherever possible, while explaining the non-alcohol based oil difference. I’m sure that I do not do as good of a job as you, but I appreciate you and all that you do and now again for fixing the mistake with my order. I remain grateful for the whole experience and I will continue to order from you, wherever possible. With that in mind, this request may sound a bit odd or otherwise not for real, but I am sincere. Do you have a scent that is like either a pine flower or a hoppy wonderfulness? If you consider a delicious Stone* beer (just about any one, except maybe the Smoked Porter) you will get that delicious hop aroma that I would like just about all the time. Is there a Pine Flower or Hop aroma therapy scent that you could suggest, maybe one that is reminiscent of a delicious Stone brew?
Matthew D. Repeatedly Satisfied Customer
A couple of weeks ago I took advantage of your 2 for the price of one sale and I ordered (A498649) more musk fragrances - Oil of White Amber, which was a sample you sent in my previous order, and Oil of Tunisian Amber. I'm enjoying them both, but the Oil of White Amber is very very light or subtle. I'm really enjoying the sample you sent me - Oil of Tunisian Myrrh, which is stronger and spicy. So thank you for that! And I'll be ordering more of that next time. Keep doing what you're doing! I will be ordering more of your products!
I Have not been able to use them all yet but of course one of my favorites is Jicky. Very few men recognize it in this country as one of the finest scents . Your replication as an oil is near perfect
Always get comments from especially women as they try to ascertain the scent. One of my all time favorites is Romeo Gigli which is so hard to find as a Cologne. Thank you for the near perfect replication
DI Spaltro MD
By the way, just for kicks, I thought I would try spraying some of the fragranced dry oil in my hands and running it through my hair. I have dark hair and it does wonders for the shine! It's both light yet it feels conditioned and moisturized up until the point when I'm ready to wash it out. Many compliments on both the fragrance and my new hair product. Thanks!
I , personally love your fragrances . My lady wears them well! She smells incredible and she knows it drives me crazy .
Thank you so much for my recent order. It really, really made me feel better. I had been experiencing some minor health challenges and the day that I opened the package from the Fragrance Shop I almost cried. The packaging was so beautiful and professionally done. Thank you so much for the "extra care"-- it really means a lot.
Received the fragrances and they are FABULOUS! Much stronger than regular fragrance - longer lasting and less needed. I'm glad they are as as good as i thought they would be! Thank You!
Thank you, thank you so much for going through all of the trouble to find a musk similar to R H Mystic Musk oil. You are truly one of the rare companies that genuinely care about their customers!
I am very pleased with the fragrances you sent me. I only have 1 question… "Where have you been all my life?"
I just received my very first, nervous order today and must say that I'm pretty floored by how quickly the order shipped, at the knowledgeable, professional help I received leading up to placing the order, and frankly, I can't stop smelling myself. I didn't expect such an emotional response to the fragrances, which have long been discontinued. They're so much like what I remember and to think, they're even better quality than the original, I totally get it now. Thank you!
It was awesome and I am telling anyone I know. You also may want to expand to Ebay as there are a lot of people looking for this!
Darrell & Eliza
I was thrilled to be able to locate the (3) fragrances I ordered on your website!! they arrived quickly and i am very pleased with the products. the only negative comment i will make is that the cap on one of the bottles was not clicked in placed and some of the product leaked...no biggy, but thought i'd mention it. Many Thanks!
I am absolutely thrilled I found you! I absolutely love all the body products and fragrances I have ordered. Your wonderful fragrances and customer care is beyond amazing. I really appreciate all the time and extra personal care. Not to mention the generous free samples to help me decide! And you are always commited to make sure all transactions are perfect. For example sending pumps for my dry body oil as requested. Truly a unique business with integrity and heart that stands out in today's world.
Beth Ann F
I've already left reviews for this scent and you guys on the site, so i figured i send one straight to you this time. thanks to your fabulous 30% off sale and 5bucksoff coupon, i was able to get the 1/2 ounce size of the ONLY thing that helps my migraines. the patchouli has been used for centuries as a headache reliever, unknown to me. imagine my surprise when i read that my home remedy was a "known" one. i had been using it because when i get migraines, everything is so "stinky" that i have to cover it with the patchouli. it was the only thing i wore at the time, not the only thing stronger than stink (no matter what my mother says). after reading the homeopathic use for it, i recommended it to my sister and my dad, both of whom also suffer from migraines. i also wanted to thank you for the samples that you always send with each of my orders. they don't always work for my body chemistry, but when they do, it's always a GREAT success. the oil of oud that i got today will be my next purchase! thank you again for your great business, and the candy! this time, i got to it before my son saw it! ;-)
I can't thank you enough for your service. You guys are freakin phenomenal! You can count on me writing another awesome review for you guys,you in particular. I tell all my friends about you guys, and you can be certain I will continue to buy from you guys once I'm back in the states. Shouldn't be any more shipping problems then either, haha. I am SO happy my friend Leon told me about you guys, you really kick ass. Thanks again!
Dear Fragrance Shop, I loved the Gucci Guilty sample. I don't think it was the one I was trying to figure out. However, today I had a wonderful surprise in my mailbox. I had ordered several other "Try before you buy" samples. In one of the sets was SunShower. I believe this is the one for which I was looking! Same color and fragrance. (I think. I was so thrilled to receive my 1/4 ounce of "So Pretty" that I may have over applied and can really just smell it!) Your service is fantastic! Keep up the great work. I will definatly order from you again. Thank you, Kay Family!
Yes. Really love travel bundles giving you a chance to try a fragrance in layers.
The Renowned Morristown Princess
Thank you so much for the unexpected oil. Love it!
I am a long time customer and loyal admirer of The Fragrance Shop. I now own my own fragrance Apothecary and would love to add your products to our offerings alongside are other very highly selected candles and such. We are a boutiqe brick and mortar location. I look forward to hearing from you and thank you again for your excellent product line.
I love your oils! The Egyptian Musk and Rose Petals are amazing. I'm slightly allergic to the oils, but I mix them with my body lotion and it doesn't irritate my skin. Your oils smell amazing. Thanks for the wonderful products you sell. I'm a customer for life! XO
OMG! I must say that I'm REALLY IMPRESSED with customer service provided!!! :) I've NEVER experienced THAT kind of service! :))))
I ordered 2 aftershave balms, and they didn't smell exactly like I expected. I hesitantly contacted them about it, not really wanting to return anything, and they sent me 4 free sample vials (I only expected 2 of the tiny ones) with a reminder that I can exchange my balms anytime. I think this is proof enough The Fragrance Shop goes the extra mile to make customers happy. And if I want a special mix, I'm sure they will do it. I won't hesitate to order more from them in the future.
I loved the sample 5 pack! Each one of the fragrance oils has its own delicious smell. The hardest thing for me is to decide which one will be my favorite. I will never use regular perfume again; thanks to your great company and great scents.
your company is awesome. My orders arrive quickly and I just love the little sample with each order. It gives the customer a chance to try something new.
Thanks for the fast shipment and great service!.
I cannot give enough praise to this company. From customer service, to product quality. The Fragrance Shop is the pinnacle of any fragrance boutique both online and physical store. Even their D&G Light Blue oil that doesn't compare to any local oil and fragrance stores I have frequented. Once I had received an error in my package, I called and left a message. The very next day I was contacted by the company and received my corrected order expeditiously within a few short days with a candy! This is your only and last stop for any fragrance needs. Trust me it is mine
Very much...Thank you....
i have been hooked, ever since I went to new orleans, when I saw your company in 1995..
I just received my new order + spellbound sample. Luv luv luv them all - Sweet Kisses, Black woman and Spell Bound. I didn't try Amazing Grace yet. But a few of my co-workers love the scent and if it doesn't work for me I will pay it forward. Thanks for your patience with me while I was seeking a change from my standard Red Door. Your customer service is SUPERIOR. Thank You So Much.
I would highly recommend this company as well as the scent "Oh Lola"
Their customer service is certainly 5 Stars. That kind of piece of mind, money can't buy. Thank you so much! Will be shopping here again!
The Black Coconut dry oil spray is fantastic. I am always getting compliments on how good I smell. The smell makes me happy when I put it on. Also the customer service is wonderful!!
This is by the best websites to order oils. I order four oils and i am in love with the oils. If you need something outstanding, by this oils because there is no point for paying $100's of dollars for the NICHE cologne. With having 100% of pure perfume oils it last all day and you just need one or two drops. Outstanding service and got my package in just 3 days.
No problem with my order. It got here Monday and as always is just what I ordered. The 20% off didn't bother me at all either. Ya'll keep on doing what you're doing. I can't imagine not being able to order the Lagerfeld after shave balm. I've been using it for years since the first bottle I got at the River Walk in New Orleans
I have never smelt a beautiful scent as i have in kim kardashian oil..The ciara is to die for smells exactlly as i thought it would..I also recieved a free sample which i wasnt exspecting at all..I live in Australia & i would like to than you very much I am definately going to be shopping here from now on
I adore Voodoo Love! A day does not pass without someone telling me how great I smell - LOL! I even have men in stores, etc tell me know sexy my fragrance is, which something that does not please my hsband, but I love!
Ultra fast service! Very nicely packed!
These were all wonderful fragrances, including the extra sample. I just ordered a variety of products of two of them using the $30 off coupon and eagerly await their arrival. These are the first dupes I have found that are as good as and sometimes BETTER than the originals.
FANTASTIC customer service.. still using my 5 fragrance sample pack, to see what's the best for everyday & for evenings with my lady. Really enjoying the process. Great online experience, fast shipping, and high quality product! Can't ask for more!
I cannot say enough good things about The Fragrance Shop! They were friendly & helpful when I called & when I later placed my order online it was shipped the same day!
Have been using Le Male for many years and have always been extremely pleased with The Fragrance Shop's concern for customer satisfaction as well as with the timeliness of their shipments. I often receive compliments from strangers about the fragrance. Have dealt with Jenny when placing orders and highly recommend this purveyor of fine fragrances
I can not believe how quickly I received my order. Really like the try before buy. It sure beats paying for a full bottle of perfume and then not liking it. I will be ordering from you in the future, once I decide which fragrance I like the best
I have searched for Byzance for years. Yours is very close. The products are long-lasting and shipping is fast. I will definitely recommend this company and continue to use it. I am very happy with the quality and service.
This company provided great customer service. The oils are not for me-just a personal preference, but the company was prompt,kept me updated on the delivery and provided great followup. The fragrances do last.
You guys are one first class outfit. Its always a pleasure and other retailers should take after you!
I was very happy with my experience with this company. My order arrived very quickly, was exactly what I expected, and the customer service was impeccable. I'm definitely going to be a repeat customer and will be recommending my friends here. A++
Thanks ever so much for the body milk you sent me,and thanks for the sweet and the sample oil !! I send you hello`s from Spain.Thanks !!!!
Delightful product and quick delivery. Thanks!
Love the black coconut fragrance...great buying an shipping experience. Highly recommended...thank you
The service was speedy and the wrapping was excellent. Although I did not care for the particular fragrance sample I ordered, a I know I will order in the future.
I LOVE this scent => "Oriental Musk!" I discovered it years ago at another company, but, when it went out of business, I could not find it anywhere, except (finally!) at The Fragrance Shop (which also sent me free samples to do so). Recently, I had a bit of a snag with one of my orders and The Fragrance Shop fixed it, voluntarily, right away. GREAT customer service in a time when that is almost non-existent anymore!
I received my free sample of "oil of Narcisse type dry body oil" Tuesday. I used after my shower this morning. I liked it, but still need a dry dusting powder to use other than after showers. I liked this product. Will use it again after next shower. Thank you
I LOVE MY DRY BODY OIL!! I put in on lightly in the morning and I get compliments all day about how wonderful I smell!! I am a NEW FAN!!
Just received the Sung type dry oil spray and it is just like the Sung dry oil spray I used and loved over 20 years ago! Thank you so much for creating this, and your customer service is simply the best!
i purchased the "try before you buy" pack and all the scents are spot on!!! i got my scents right away including my freebie. thank you TFS, i no longer buy commercial fragrances. And another thanks for the freebie,,,you guys are very generous! i will always be a repeat customer
absolutly love 24k egyptian musk
The dry oil sprays smell wonderfull!! I will definitely come back to order more! Customer service was an A+
So many great scents to choose from! The orders are fast and filled correctly. If there is an issue with your order you can trust someone to get in touch with you and fix the situation. Great customer service!
I have been a regular customer with The Fragrance shop for many years. Red Door and Falling in Love continue to be my favorite scents. This family owned business gives great customer service.
Would just like to say that I am extremely happy with The Fragrance Shop. I purchased the body lotion and am extremely happy with how easy it is to apply and how long the fragrance lasts. I put it on last night and can smell the fragrance this morning. Absolutely love these oils.
I've been using the Fragrance Shop for quite sometime I order my Light Blue oil by Dolce & Garbela it smells so fresh & clean I get compliments all the time. I've also order Le Secret Ange Ou Demon, just order recently Wall Street, i received the last two as samples. Everthing the Kay family has mention about there products is all true, I would never go back to store perfumes.
I have been using the Fragrance Shop for about 12 years. It arrived on time and with the quality I have always received from them. Sheer quality
I just left the shop with my new fragrance. The owner was SO helpful and friendly and very willing to continue to refine my fragrance until I was satisfied. There was some extra fragrance left over so she included it with my purchase. I think their customer service is over the top! I love my new scent and have already gotten compliments. I am addicted and will return to make another "signature" fragrance
I order "Wish" and everyone loves the scent.
Love everything about your company. Love the Michael Kors it is the best smell and last all day. Will recommend my friends, live in Australia. You are so professional in every way.
I got my 5-pack samples, several days ago and gave them a good try. I was feeling a bit skeptical since TFS was the 3rd fragrance site I'd visited. First of all, "Wow!" My former "signature scent," Shalimar was no longer wearing well or long enough for me. TFS oil version is so perfect. It takes me back to when I really fell in love with Shalimar. Now I have received my regular-size order & cannot express how happy I am. I am going to be a return customer for sure. When I reviewed all 3 sites visited, TFS came out SO on top! (I was, at one point, going to spend $400+ for some Shalimar "essence" from Guerlain. One day, I might get it as a gift from a friend, but I don't have to worry about it now, thanks to TFS.) I can't recommend this site highly enough. Bravo, TFS, bra-vo!
The scent smells like the perfume which is very good. I love Lauren. It is too bad that Ralph Lauren is concentrating more on their other fragrances.
Love your fragrances.Every one is natural (no full of chemicals) hate the alcohol smell.
The staff is amazingly helpful. I cannot say enough good things about them. I have probably ordered over 50 different sample oils & loved them all. I recently found my signature "summer scent" by combining to oils with the advise of the staff. In the process of all my orders I also found my fall fragrance as well. I absolutely love the oils. I had to change from perfumes to oils b/c I was pregnant & I could only smell the alcohol in the perfume. I have been hooked since & will never wear store bought perfume again!!
I am so so so impressed by The Fragrance Shop! Excellent customer service, great products, fast shipping. So glad I found this store. I will be back for much more!
the oil is great.smells just like a freshly opened orange!
The order arrived very promptly and contained what I ordered, in good condition. The fragrances are wonderful and I plan on ordering more. It was a good experience.
My order was received in no time-all the way to Australia. I love the samples and will be ordering more.Cannot comment on the 2 fragrances I ordered as they are birthday gifts for next month.
I absolutely love the Egyptian musks offered by the fragrance shop. I have been.buying from this company for at least a decade and love everything about and from them :)
I have just placed my 3rd order with The Fragrance Shop. I have had a great experience with the company and their product. The orders have always arrived quickly, accurately, and the oils smell wonderful. I get several compliments when I wear them. I highly recommend The Fragrance Shop!
I am very satisfied with my purchase of Amazing Grace Type Perfume Oil. The smell is heavenly. As usual the service is fantastic. Your customer service representative kindly helped me place the order. That's a plus. Thank you for the wonderful service. I will order often from you.
Jenny and Aimee - you are the best!! I cannot buy "my" fragrance anywhere but that is ok...your "type" is so much better than the original. There was a small error on my last order but no big deal you MORE than made up for the error. Thank you so much! Ladies have a great day - you just made mine....thanks again!!!
I have had the pleasure of having a very rare out-of-stock scent replicated by Ms. Jenny Mann of the Fragrance Shop. This particular scent - which I had very little left of - was bought from the perfumer directly and the original mix-receipe was lost by accident, so there was no way I could ever get the same scent again. Not only did Ms. Jenny Mann manage to get the replicated scent to smell spot-on, but actually *better* than the original (!), it was also longer lasting and had an excellent drydown (that the original scent didn´t have). All in all, the Fragrance Shop was a pleasure to do business with and I highly recommend them!
Dennis from Stockholm Sweden
Love the line of Egyptian Musk. The Blue Egyptian Musk is my favorite. I also love China Musk. The oils make you smell like you just got out of the shower, very fresh, very lite. I get many compliments on them when I wear them. I love smelling myself. They last very long throughout the day. My order always come within 3 days of ordering my oils. I will continue to order from the Fragrance Shop!
Yum. I love my cedar and lime fragrance!
I love The Fragrance Shop. My favorite scents are Jasmine, Tuberose Tango and Zen Garden. I always receive compliments from many people especially when I wear Tuberose Tango and Jasmine.
I ordered four fragrances and I loved them all. I will be ordering the Honeysuckle,French Lavender, Nightqueen and Water Lily again!
I had two separate experiences with customer service. The first was by email; the response time was fast and pleasant. She responded favorably for a corrected discount I was to received. I then called to see how long that correction would take as a new customer. The second individual went out of her way to extend an even better promotion, gave the time frame and yes, this time it appeared. Fantastic service & attitude. What a winning combination!
I adore the Fragrance Shop. I have purchased quite a few items and I just had two perfumes replicated. The orders arrive very quickly and everything is carefully packaged. What more could you ask?
Thank you, thank you, thank you!
Thank you from the bottom of my heart not only for creating heavenly fragrances but also for your kindness and professionalism, the Fragrance Shop team is the best I ever have to deal with, record fast shipping as well. Thank you!
Marie Helene B
Great fragrance oils! Best customer service ever! That says it all!
The sample I purchased was kiss of the dragon. The perfume I have been trying to find is fendi, the old fendi. Though I do like the fragrance of the "dragon.". It reminds me of white shoulders by este lauder
I decided I wanted to try a new fragrance for the summer and came upon The Fragrance Shop's website. I ordered samples of different scents and couldn't be happier with my selections and cannot wait to order more! p I highly recommend this company and wish them continued success for many years to come!
Brilliant service! Hope that one day you can open a branch in the UK as I think lots of people would appreciate it!
Louise B from London
When a bottle of perfume arrived shattered, The Fragrance Shop was quick to ship a brand new one. Excellent customer service, thank you!
Love this company. First visited down in New Orleans along the river walk, now I order everything online and tell others about it.
Trudy from Michigan
I'm a raving fan! Great products and service. After discovering The Fragrance Shop I've stopped buying perfumes for my wife, other ladies in my life and cologne for myself anywhere else. Great value. Perfume oils last much longer than products bought at department stores and other retail locations. I recommend The Fragrance Shop to friends and associates. And the occasional specials make for even great vale. And free shipping to for purchases over $100 makes for even a greater value. I recommend The Fragrance Shop's custom blend. I've had many compliments on mine.
I recently purchased the Sample 5 pack (try before you buy) and I am so satisfied. The scents are so true! I am just amazed! I will be a repeat customer of The Fragrance Shop. Two word description----High Quality" Thank you
Shipment arrived quickly as always... My purchase is always Egyptian Musk, it has been my main scent for many years. I found this bottle to be very light on fragrance feeling like I need to use much more then normal. Disappointed but this is the first time I have experienced this problem. hopefully when I reorder this will not be an issue!!!!
I'm now on my 3rd or 4th order from The Fragrance Shop. I always buy Patchouli (and theirs is the truest scent I've ever used). Other favorites: Himalaya, Patchouli Musk, Woody Sandalwood & Pink Sugar. I love the sample that always comes with my order. Everything is packed with care & shipped quickly. I've never had a single damaged item. It's so great to do business with a wonderful company like The Fragrance Shop. Thanks to the Kay Family for treating your customers with such care!
Love your products. You guys are amazing!
Made up my own combination several years ago in New Orleans and have been reordering ever since. And for all my singing friends, these essential oils will not cause any vocal issues.
Jo Ann M.
There is no comparison regarding the significance of the products that I receive. The mere fact that the fragrances endure throughout the day (in New Orleans) is an achievement in itself to which the quality speaks volumes. The customer service is efficient and prompt & I've not purchased a fragrance that I did not love. There are very talented people who create at The Fragrance Shop. If I am ever in their geographical area, I will definitely go by and ‘play’ a bit.
Thanks for my lovely perfume! It's beautiful and was shipped so fast to New Zealand! :)
quality fragrances with long lasting scent power. Far better value than designer colognes that are so overpriced. The best is their oil fashioned people oriented service!
The best oils
I love this place! Thank you so much for making Tribe. My long search is over and it's better than I remember! Already placed another order!
I ordered the sample pack and love every one of them-great product without the toxins!
I bought Tuberose Tango today and LOVE IT!
best fragrances ever! White Tea and Blue Sugar-the best!
I really like your online store and your products. My only iss ue is 2 of 3 scents that I wear are no where, One is not manufatured anymore and the other is a newer one. Just curious if there is a way to possible get the 2 I am looking for...
I LOVE YOUR STORE!!!
I have to laugh at the "what's in your perfume bottle" photo. I don't think I've bought "perfume" in a couple of years, thanks to you al!! :) I especially love your help with blending scents! Thanks ladies, I recommend you to all my friends!
Love this store!
Thank you so much! You are the best essential oils store. Your oils are so much better and last so much longer than anything else with alcohol! I just wish you were closer to me here in Oklahoma!
I have been sampling new fragrances, and so far, I still love my Tuberose Tango the best...
loving my Black Orchid type dry body oil. I am so thrilled to have found your site!
The Fragrance Shop is great!
I get so many compliments on my scent (Prada) and ALWAYS recommend The Fragrance Shop!
I love the oil from The Fragrance Shop!! It is so refreshing...
Was at the Birkdale Store, Huntersville, NC in March. So impressed with Aimee, the customer service, that I have not forgotten. I'm mailing today, thanks for the memorable experience.
I had a custom fragrance made in New Orleans in 2005! I LOVE IT!!! I ran out, so I will be re-ordering ASAP!
These fragrances are amazing! ?
Love you, The Fragrance Shop!!!
Great group of people and services!
I loved the New Orleans boutique. I am so sad it closed. At least I can still order my favorite scents online from you!
Pure fragrance - long lasting - great price.
I love The Fragrance Shop! Shopping for fragrances for my Man now!!!
More Patchouli 4 me :-)
I love The Fragrance Shop, I just put on my oil of POLO BLACK type! Thanks ladies!
Your customer service and attention to your customers concern is the BEST!!!
I like the Fragrance Shop ? (My best online discovery ever!)
I like The Fragrance Shop.....really love love love...
I am sooooooooooooo happy we spoke to Jenny today!! I will be making an order soon!
I have been lost since you guys left Lincoln Rd in South Beach. I have like 4 or 5 frangrances tah I created with you over the years, can I order?
Wow! Super quick shipping and yummy fragrances. Thanks so much for the great service and products!
Wow! I got Pink Sugar, Blue Nile, Black Woman and Rain in the mail yesterday, I tried them all before I went to bed and all I can say is some fine man missed out last night. I smelled divine!
Amazing, long-lasting fragrance. Excellent customer service!
I love being able to buy smaller sizes to try something as well as using them for travel. It works very well in the required zip lock bag. Traveling can be difficult and having these smaller sizes makes the process easier.
Anne B, The Renowned Morristown Princess
Because of your willingness to provide excellent customer service and an outstanding product, I will continue to patronize your establishment and share my great experience with others. Thank You.
I cannot believe how well you have re created Mitsouko and L'heure Bleu. I'm stunned. Thank you so much for your magnificent customer service. I'm truly shocked and appreciative of the way you value your customers. The candy attached was such a lovely thought. I shall sing your praises from the roof tops and beyond! So glad I found you,
loved the ambergris.......thank you soo much
I'm really impressed by the veracity and longevity of your perfumes! I intend now to shop with you whenever I would like fragrance.
The Fragrance Shop has wonderful customer service with extremely prompt delivery. Their products are excellent! It's a real pleasure shopping here.
Thank you for the EXCELLENT service…I’ll definitely order LOTS more fragrance once I get the ones I ordered
I am a first-time customer and was extremely pleased with the careful packaging of my order along with the timely delivery. The oils last a long time on my skin. I will definitely be ordering more from this company!
I am so pleased with The Fragrance Shop. Not only are all of the scents I've tried wonderful and of the best quality, the attention to detail is like no other company. The shipping is extremely fast. The package includes a personalized note along with a free sample fragrance and a lifesaver candy. What more could I ask for!
I've recieved my designer 4 pack, and my specialty 4 pack, and I'm just thrilled with the quality of these perfume oils. They are all lovely, and the deigners are so much better than the origianl. I'm done with alcohol based perfumes. Why settle now that I have you! And to top it all off, you have the absolute most impressive customer service that I have ever encountered! Thanks a million times over!!!!
Unbelievably amazing fragrances! Outstanding customer service! The pure perfume oils last and last. I have sampled and purchased so many at this point that I no longer have a "favorite" scent. They're ALL amazing! So much fuller and well rounded than any alcohol based perfume I've ever worn, and no more headaches. The designer fragrances are spot on, yet BETTER! And the specialy blends are are truly art themselves. The Fragrance Shop has such an endless variety to choose from I'll never need to look elswere for authentic, pure perfume oils. Thank you for supplying the BEST!
Recently I was talking to a Fragrance Shop representative and asked them if they could make Sandalwood Vanilla, to which they replied that they already had it and sent me the link to the product. I was shocked because I had been unable to find it and had just placed a big order with The Fragrance Shop which I told the representative. To my surprise the representative said that was not a problem and send me a 14 day Sample free of charge. Talk about customer service. Aside from that their fragrances smell great. Thank you Fragrance Shop for the top notch service and products.
I had a wonderful interaction with a young lady named Aimee. She was very kind and pleasant. I can't wait to get my sample in the mail and start a journey of business with your company! Thank you
Marion, Brooklyn NY
I first starting buying from them in Miami Beach when they had a retail store there...I remains loyal customer, love not only their products but the absolute best service & quality! I highly recommend them!
I used to shop at the Fragrance Shop boutique on Lincoln Rd in SOBE and adored the MAGNOLIA fragrance as it smelled EXACTLY like the flower itself. I am so glad to have discovered them online again and have to say, not only do I love my new scents: SCENT OF PEACE and STELLA MCARTNEY -but I am continuously impressed by their personal touch and exceptional attention to customer service. What a great company and a great product line. OPEN A STORE IN NYC!
Love the Fragrance Shop! The perfume oils I have brought smell exactly like the real ones and stay on you the whole day! I'm from New Zealand and it only took a week to get my oils! Thank you so much. Have already recommended this site to all my family and friends. Really good stuff!
Black coconut lotion is great I love the fragrance.
Your products are simply awesome that is why I wanted to ask if it would be possible to duplicate Tom Ford's Tuscan Leather. Again many thanks for your great products as well as outstanding customer service.
This is my favorite place to go to for wonderful scents that my husband actually notices. I couldn't find anything he would notice then I tried Voodoo Love and it was magic. And the Pink Martini is perfect for a light scent during the day. Thank you so much
I had the Fragrance Shop help me with Fragrance Replication and I have to say they are amazing. Aimee was beyond helpful as she concocted the final blend. I would recommend to anyone. Great customer service and communication!
I got the buy 1 get 1 free deal and I'm so glad I took advantage of it! I got Scent of Peace type and Pure DKNY type and love them both. The customer service at The Fragrance Shop CANNOT be beat!
I love ordering from the fragrance shop. Each time the service and products are stellar. I've already recommended them to others, and I am even helping someone place an order today.
The Fragrance Shop is the Greatest place for oils/scents & my favorite new place to shop for them!
the Flower Bomb scent is just like the original! I *LOVE* this perfume oil because it lasts all day for me, something that perfume has never done. For some reason, this oil stays all day, maybe because it is uncut? I've ordered other perfume oil online from other companies and it didn't last on me but this formula did.
I have been a customer of The Fragrance Shop for over four years and have always received the highest quality fragrances and customer service. I have recommended The Fragrance Shop to all my friends!
Hello Kay family!! Once again thank you very much for everything!! Your service was incredible and I really love your fragrances! I think, finally the one I love most is the Vanilla one! But all your fragrances are special and unique. Wont stop being ur client ;) Thanks again!!
Michael Kors, I was suprized the moment i smelled the scent because this flower perfume smelled fresh and flowery. compare to most of the other flower perfume which smells very strong, almost like baby powder. This perfume was very elegant and great for a night out!
Luv it. Long lasting and smooth. Also, thanks for the extra oil you sent to make my bath and body products smell stronger.
To say that The Fragrance Shop has great customer service could not be more of an understatement! I recently placed an order that was incorrectly filled. Not only did they have the corrected order in the mail to me the next day, they upgraded me to the next size up at no additional charge. I would recommend business with this company to anyone; and as for me, with customer service like this, they've got my business for life
I think this was my 6th order for a Bal a Versaille oil. On me it smells ( at least I think) delicious. My interaction with Jenny over the years continues to impress me and your product is sincerely top shelf. I have not bought a store perfume in a very long time and I promise this is true, I tell anyone and everyone who compliments the way I smell ( and even some who don't say a word) all about The Fragrance Shop.
I can't say enough about this store! The oils are fabulous and the service is UNBELIEVABLE! I had a favorite oil that I couldn't remember where I originally purchased it from and the store reproduced it for me! They bent over backwards to help me, sending me bottles to send them my original fragrance in and corresponding with me regularly until I was happy with the scent they designed for me! Who does this?? I am a forever customer!
Jenny my order arrv'd in a few days and I was delighted with this fragrance. I have tried several Creed colognes and have been extremely satisfied with them all.the one I would like to try again, if available is eau du Portugal. I would also like to thank U for the free sample u sent me-millesime.Great customer service great follow-up.
I just randomly found the Fragrance Shop online one night and how fortunate I was! I ordered the Patchouli Musk and it was exactly what I was looking for! I LOVE IT! My order was shipped in less than 24 hours, at my house in 3 days, got a free sample of Dragon's Blood (which I will order next) and the owners really care about you. WOW...AWESOME!
Hello Friends, I know you sent an e-mail asking me to review my order. Just didn’t get to it. But I am writing now to say that I love the scents you made for me. Fig/Orange in 2 slightly different proportions. They are both great. And your service and care were wonderful. (North Carolina). And I also like the sample you sent! So, thank-you, thank you!
I really liked the Samsara blend and the Casaque. Coco was very nice. Cocomango too sweet , you where right I think that Samsara would be really nice with fig and neroli. But everything got here, Jasmine is very loyal to the flower, But I still prefer the oil of true Gargenia. That one is absolutely beautiful. Aimee, thanks a lot for your time and patience. May you have a wonderful day
Thank you so much, the problem has been taken care of by your excellent staff. Many thanks! P.S. We love The Fragrance Shop even more! Can't wait to get our package!
Wow! Parcel arrived today, thanks again for the special gift! Will certainly be back soon!
I have been a long time customer of The Fragrance Shop and each time I place an order, I have received the very best service as well as an incredible product. I never will purchase fragrance from any other source because The Fragrance Shop surpasses all expectations in customer service, selection, shipping, and high-quality products.
Very pleased with my purchase. Fragrance right on target and lasts.
bought the Jicky type of fragrance oil and I received my order quickly. I love the fragrance. I will buy more products from this company
a huge shout out for Jenny! thank you so much for all of your help, you are amazing and i will be buying again.
Thank you for helping me find my favorite fragrance so quickly. Although it is no longer listed on the website, I was able to get it ordered quickly by chatting online with a representative!
I discovered The Fragrance Shop while visiting New Orleans about 10 years ago. I instantly fell in love with the scents and great service and have been a loyal shopper ever since. In my most recent order, there was a small mix-up and TFS was quick to correct the mistake and get a replacement out to me immediately. I wish other businesses were this awesome!
I just wanted to let you know that I enjoy your company and especially your customer service. I will forever be placing orders with you and telling all my friends about you. I appreciate your staff and all the help they provide to me. Thank you again for always making my day when I call ;o)
I had a great experience with the Fragrance Shop. They shipped my order quickly and the product was amazing!! I really love the Moroccan Musk. Thank youo Fragrance Shop!
Great service! I am still trying out the sample pack! Wish you'd open in London UK - think I'd be in the store all the time if you did!
I cant use alcohol based fragrances and am glad that I discovered The Fragrance Shop years ago. I love the strength and balance of your fragrances, the scent does not change as the fragrance dries down which is very important. It would be nice to see deeper discounts then 20% at times as your fragrances are just as expensive as the real thing. When I can afford to splurge I buy from The Fragrance Shop and highly recommend them.
Iam so pleased with my Givenchy III type. I was unable to find it anywhere until I discovered The Fragance Shop. I got great service and am totally satisfied with my fragrance.
I love your service, oils and the recommended sample I received with my order. Will be ordering again and again!!
I am extremely happy with my purchase. I appreciate all of the personal touches that went into the packaging and the thoughful sample sent. Your company was referred to me by a friend in New Orleans. Keep up the good work.
I wish you could teach Customer Service classes to others!
I love this fragrance and wear it all the time. It has become my "signature" and everybody that smells it (even strangers waiting in a line) always aske me "What are you wearing?" I now buy it exclusively on line, but use to visit "the fragrance Shop" on Lincoln road in South Beach, Miami. Last vist there a year ago the store was gone( very sad) I am happy I am still able to get it on line. Please don't even stop making this fragrance!!!
You are the best. Orders arrive great. You are always helpful.
I'm really happy that I've found the perfume Orange Blossom, this product to me feels pure and real, as if I'm standing right next to a blossoming tree. This product is so much better than all the other perfume that I've bought from other company's, I'm very satisfied.
The Fragrance Shop is fantastic! Their customer service is absolutely the best and so are their oils. The oil of Fresh Air is just that. It's a wonderful clean fresh scent and I get compliments every time I wear it. I wouldn't shop any where else for fragrance. They're the best!!!
excellent service! amazing! and excellent products! i am really glad i found you online :)
I just want people to know how very helpful you are in selecting a scent. Your oils have staying power and they are so lovely. It is so nice to find "scents that make sense". Wonderful without the alcohol
I would like to personally and openly send a sincere and heartfelt "Thank You" to the entire Fragrance Shop family. Your company continues to set the standard for what superior quality and excellent custome service should be. Thank yoso much for following through to make sure I received my package, that got "misdirected" by the postal service, and sending out, as a courtesy, another package. Which you truly did not have to do, since it was of no fault of the Fragrance Shop. I applaud you for being a cut above all the rest. And I look forward to lasting business relationship.And will continue to refer my family, co-workers and friends
I love your fragrances and prompt-ness in delivery. The dry oil sprays are the best! I struggled to find dry oil sprays prior to finding you guys! Only problem I had was my coupon codes you sent didn't work. :( but when I called, that was worked out!! thanks again.
Ordered Aventus and let's just say I forgot what I had been wearing before. So fresh and so clean!
This is by far the best company I've been in touch with. Everything from their customer service to their product is flawless. I have ordered several single note fragrances, and every one of them is equisite. They smell beautiful, and not synthetic, which a lot of perfume oils do. I have found my perfect scents, banana and cotton candy, and will probably never again buy perfumes from any other company than this. Thank you so much for the love and care you put in your product, and everything else. I will recommend you to everyone!
i love my oils, they smell soft & elegant!
I've been wearing custom fragrances from The Fragrance Shop for over a decade. I enjoy the constant compliments about "smelling so good!" almost as much as I enjoy the beautiful fragrances. It doesn't hurt that refills are only a phone call away.
Your service was great! I received my order promptly, and I was impressed by the scents. Thanks!
Thank you so much for the Tribe Type! You have a customer for life. I am ordering every product you have in this scent!
I have to tell you. I love your site, oils and the amazing customer service you provide. I stopped wearing perfumes and now only wear you oils. You have such a wide range of designer scents and original. I love it. Continue the good work. You have a customer for life!
i love my egptian must it smells soooooooo good & its not LOUD! The quality of your product are amazing . Thanks for every thing
I can't believe after 10 years I finally found my bottle of "Oil of Sung" it smells as good as the day you made it for me! Awesome! Thanks
great fragrances + great customer service = i'm a customer for life. there is absolutely no reason for me to go back to wearing commercial fragrances.
I Love It....Im so happy you went to such great lengths to find it for me...I've missed this smell!!! Thank you so much!!!
Thank you for the lovely fragances you sent me I'm enjoying each and every one. I will be calling next week to make my order and yes the oriental musk was fabulous. Thank you. Talk to you soon
I recently ordered Very Vanilla and I have to say the smell in simply intoxicating!! From the prompt shippment to the extra care in packaging, I was amazed at the level of customer care/service. I find myself smelling my wrists at work b/c it cannot get enough. I look forward to ordering again!
I created an fragrance oil while on a visit to South Beach in 2009 at the former Fragrance Shop location. Since that time that oil has been my go to source day to day. I love all of the oils here but especially my own blend. I highly recommend trying your own blends. Great team of people behind the scenes as well. Cheers to all.
To the Kay Family, My Habit Rouge has arrived and all is well. I have been using this oil for more than four years as it was introduced to me by a former girlfriend. This is why I was not on your database: This is the first time I ordered it myself.
I have ordered for myself and others. WE were all pleased with the packaging. I was also pleased with the service. There are none better. I think you are the BEST in this service. I have tried others....not close to you folk.
I am VERY PLEASED with the eight different scents. I have tried the Hermes Terre. I will leave reviews of that which I've tried here and in past. AND the store review...I want too many of your scents!!! Best Regards
My 24k egyptian musk I love,it smells great! The egyptian musk I really couldn't smell really well!But because of ur great customer service, its going to be fixed! Thanx so much, you have a customer for life!....:-)
This cotton candy is the most amazing scent I never have received more compliments and have used it for about a year. The company has unbelievable customer service. Love you Fragrance Shop!!!!
I worked with The Fragrance Shop to replicate a limited edition summer fragrance and the final result is even better than the original. And this was done with me living abroad, which goes to show that the folks at The Fragrance Shop can get the job done no matter what the perfume and no matter where you live. Thanks a million!
This is my second purchase from The Fragrance Shop and once again: WOW! My first purchase was "Royal Secret" and my second was "Opium", both in body lotions. Fragrances are delightful and the delivery is so fast. Thank you!!
I am again thrilled with my Tunisian Opium and Egyptian Musk. One is heavy and one light so I can always accomodate my mood and the occasion.
I have been a client of yours for a long time. I used to visit your old store in Miami Beach. That is where I fell in love with my Patchouly Wood. You are the only store that carries the perfect Patchouly combination WOOD.i guess I will continue to order until.......who knows when. The store closed about three years ago but with this website it is even easier to purchase the goods than before.
Hello. Just want you all to know how awesome you are!!! Great customer service. I am a Massage Therapist in Dallas Tx so I know how important great customer service is!! Will defintely let all my girlfriends know about your Company With Gratitude
FABULOUS!!! Enough said!!
This was my second time purchasing from here but my first ordering for myself and I am in love with my very vanilla fragrance. I wrote not to long ago regarding what fragrance would be best suited for me and they were not only quick with their response but right on with the fragrance. I look forward to continuing business with them!
Just a comment about the site.Great stuff.I was totally sstisfied and will order again soon.
I have worn fragrance since a really young age but in the last few years I have been dissapointed at the fragrance counters at local malls.The quality of perfume has gone down so much that I was returning everything that I bought not to mention a lot of them made me feel sick with their strong chemical smell.When I came across the fragrance shop I was very sceptical at first but I ordered about 30 different fragrance samples and was really blown away!I did not care for every scent but your not going to like every fragrance but the quality was just awesome and the customer service is astounding.I was given many free samples to try.My favourites are Pink Sugar,Wet & Wild blended with a little arabian musk,Black Coconut and the Plumeria flower and Hawaiian Pikaki flower oils are intoxicating if you love tropical and exotic fragrances!I am also trying to make my own blends as well!I will be a customer for life or as long as you guys are around.Give this company your business and you will never go to another fragrance counter again!They can`t be beat!Thank you Fragrance Shop for excellent products and wonderful customer service.
i enjoyed the oils
I can't say enough wonderful things about these ladies or their shop. I'm hooked on the true-to-scent fragrances and products, but no where is there customer service like the Fragrance Shop--soooo courteous, informative, incredibly generous and genteel southern kindness. If ONLY the rest of the world were like these ladies!!!
Sherry L. (WY)
The Fragrance Shop is top notch all the way around, great products and super customer service. Thank you
Thank you so very much for the awesome product and service! I cannot say enough positive about the Halston for Women that you sold me! The fragrance is perfect!!!I was concerned about chemicals and additives and loved Halston so when I began searching for a healthy alternative, I had no idea you could provide such a wonderful pure product which far exceeds my expectations!! I am a customer for life now
thank you so very much !! After nearly 50 years of wishing and looking for some thing with the fragance of carnations .....you made my wish come true!!! I love it, again thank you , and I will be reodering sooner because my daugther has fallen in love with it too, so we will be using it twice as faster !!
I have to laugh at the "what's in your perfume bottle" photo
. I can't say enough I love the quality, the service the and the fragrances are dead on if not better than the originals. I wouldn't go anywhere else! Thank You!!!
You guys are top notch
I love ordering from your store. The fragrances are my favorites- I wear them every day. The attention to the order is the best. Fast delivery so that I can begin to enjoy my purchases almost immediately! Love it.
I'm so glad to have found the fragrance shop! For whatever reason (age?), I acquired an allergic reaction to alcohol. All of my favorites are available at the Fragrance Shoppe! I'm even more grateful for the exceptional and consistent customer service!
I just want to say that you all have a GREAT thing going on!!! I ordered "Tribe" and it smelled better than I remember..I am so very happy with the whole experience, from the ordering to the product =) I will tell all my friends and use you all in the future for all my "smell good" needs!!! Thank You so much for being GREAT!!! =)
I am very impressed by your customer service and the products I received.
The customer service is awesome. All the ladies are so helpful, even when I'm not sure if I've picked the right scent for me. Thanks for always being patient!
I love the custom blend with patchouli that you make for me. I receive compliments on it all the time!!
You and The Fragrance Shop do not cease to amaze me! I already received the samples for Black Cashmere type, the Cashmere Mist type by Donna Karan, the Shalimar type and Aromatic's Elixir type. What a rich spectrum of fragrances you have! Please allow me little time to use one sampler at the time and make my selection. With the service like this, you have solved my Christmas shopping dilemma! Thank you very much; I will let you know about my preferences, and at that time I would appreciate your instructions on how to exchange the KL type (original purchase) with the new selection.
By far the best cologne oil out their. Also best customer service.
you guys have THE BEST patchouli, and i've tried almost every brand out there!
I've bought the oils since 2003 and always receive comments when wearing them. I have found the customer service second to none, which is especially fantastic as they get posted to Australia (and arrive quickly). Will continue to recommend the Fragrance Shop to everyone!
I love patchouilli and have been wearing it exclusively for over 20 years!!"
the carnation is a soft spicy scent that is just right for me. So far i've tried the dry oil, lotion, spritz and oil. shipping is quick. thanks so much!
Yes, I recieved my order and I am VERY happy with the very vanilla fragrance. LOVE IT!. Thank you all for always being attentive
I absolutely love the fragrances I received so far from The Fragrance Shop! I purchased Hermes Rouge and Kiss of the Dragon - both a beautiful fragrances and smell identical to the department store version only longer lasting. I love the dry body oil and most today I tried the body lotion - fabulous combination!!!! While the Fragrance Shops fragrances are lovely, nothing and I mean NOTHING can beat their customer service!!!! I am so happy that I found you!!!!
When the Body Shop stopped producing pure floral scented perfume oils, I didn't know where to turn. Thank you The Fragrance Shop for providing such pure (single note) and authentic floral perfume oil fragrances!! You will definitely have me as a loyal customer!!
Thank you for your superior customer service. I know many will we happy to discover your unwatered down fragrances. The perfumes you buy now at stores are so weak now........Good job!
Thank you so much for your assistance today, for the wonderful products you create, and your exceptional customer service. I have loved your products since I discovered them last Fall, and now I'm hooked - okay maybe its just the 1 scent I keep purchasing, but its all I wear! Thank you!
What I find so interseting is you could never find this anywhere else.
Great products (I have used Rain for many years) and wonderful service. I have my products mailed to Canada and they always arrive quickly with no hassles.
Prompt, polite, perfect. Thank You!
My favorite scent in a great deal travel size (buy 2 get 1 free). I've been ordering for several years and have never been disappointed. Keep up the good work.
I Love ordering from your website. I just received my oil and was so happy to see that you put some in a smaller bottle for travel! What a great idea! Its also nice that you sign your names yourself and not just by computer and a free sample and a candy just made it nice and personal. I will never buy perfume again!
FINALLY! I have been searching for years for a natural perfume that smells great,lasts more than 15 min., & is made without harsh ingredients. KUDOS to The Fragrance Shop for accomplishing this! I ordered a 5-pack sample pack, & the shipping was fast, and the oils are wonderful. They last all day long, & my "very picky" 16 yr.old daughter has been complimenting me whenever I wear them! Thank you The Fragrance Shop!
I always enjoy my purchases from the Fragrance Shop the packaging is so classic. But most of all I am always getting comments on how pretty I smell.
These guys are the best! Best customer service, incredible high quality essential oils...I depend on them for my peace of mind as they definitely add to my mental and spiritual state. Everywhere I go, people comment on how wonderful my scent is, and of course it's the oils from the Fragrance Shop!!
Just wanted to say a big "Thank you" from the bottom of my heart for sending so many samples for free just for missing one sample size on my order. Your customer service beats any I have experienced. May God bless your business in this new year dispite the stale economy.
I ordered the Sample Five Pack and it I am very impressed with all of them. They all smell so good I am having a difficult time trying to decide what to order first.
I love your fragrances. Patchouli is my favorite oil and you have the best and so many. Every time I place a order it arrives with in two days. When I visit my sister I make sure she takes me to your beautiful shop
I was first introduced to The Fragrance Shop in 2003 through my niece - in Miami. I purchased the Oil of Aphrodisiac because I loved how it smelled on her. I loved it!! I will certainly continue to use the samples and see what I think long-term prior to buying a larger amount. Your service was wonderful. The shipping time was quick and everything arrived in excellent condition.
I have searched for years for "di Borghese," and am deligthed to, finally, have a source for the closest I can find! Thank you!!
Thanks for the great customer service and an awesome product!
Love this company and everything you provide. Your service is impecable, your products devine. The disigner perfume oils far surpass the originals in every way (Coco channel is perfect) I have completly turned from commercial perfumes, and have made others believers as well (perfect gifts). My husband is even a customer being that you provide and incredibly "earthy" Earth oil that smells fantastic on him. We also agree that the Egyptian musk is the best we've ever tried. We are loyal custermers for life!
I have nothing but praise for this store.I ordered 2 items,i was emailed and told there was 1 item unavailable,and was i was given the choice of a refund on the unavailable item or both items.I chose to receive the available item and have a refund on the unavailable item.My refund was back in my bank just a few days later and the available item sent as promised
I've only been experimenting with fragrances for about a year now. I've tried many other sites before finally finding "The Fragrance Shop". I'm never disappointed by the quality of the fragrances, the great service and fast order processing. And I'm particularly fond of the handwritten "thanks"! Thank you Jenny and Aimee!
Thanks, great service as always.
I love your oils! you are absolutely wonderful! I will ( I am) buying more!
Your customer service is "The Best"! I live in rural Wisconsin and therefore internet shop a lot, so have lots of experience;) After a small snafu with an order over Christmas, your customer service rep came thru with "Flying Colors". You will continue to have my business and that of everyone else I know who uses fragrance :)! Thank You!
Again, your product and staff are wonderful!!! The white pouchouil , not sure that's spelled correctly....is divine!! I've recommended you to everyone
WHY ON EARTH don't you guys have more stores?! Thank you soooooooooooooooooo much for my Magical Moon, Deep Red, Viva LaJuicy, Cinnabar, Noa, Rush, Shalimar and the Body Products!!! I can honestly say it smells better then the "original" and I am telling everybody I know or that asks what I'm wearing. I always say "The Fragrance Shop's ________ and name the perfume. I truly want people to expierence the quility of your products, they are very rich and lasts all day! You guys are awesome!
I have nothing but good things to say about The Frangrance Shop. I actually ordered the Black Coconut Dry Oil, Spritzer, and bath gel for Christmas because of all the rave reviews I read. However, it turned out not to be a scent for me. I advised Frangrance Shop that I was not happy with this fragrance and surprisingly, they did make it right. The replacement Fragrances they sent are just my type. Thanks, Customer Service.
L.H. Another Satisfied Customer
I ordered organza Indecense, which was one of my favorite perfumes. I love the oil. I also bought a sample of another fragrance for a friend. I hope they like the oils as much as I do. And the order came so fast! thank you, thank you
I LOVE the fragrance shop!!! From exceptional customer service to great packaging and free samples there is no reason to shop anywhere else!!
I love the Fragrance shop! I use to visit the shop on Miami Beach but the online store is just as amazing. I received my order within days! The quality of the fragrance is outstanding as usual!
I just wanted to take an moment to express my complete satisfaction with the quality of service,and of the fragrances sold by this company, as well as the level of professionalism and the extent of customer contentment shown, which thus far has been unparallelled. I look forward to a continuing business relationship with this company and will recommend them at every opportunity allowed.
The items arrived in time to act as a stocking stuffer for my lady friend. Perfect condition; perfect timing. I will make an order in a week or so based on her reaction to the samples. Thanks for your attention. Thanks and Happy New Year!
you rock!! thanks so much for everything!! you were able to recreate the smell of NOVEMBER in new orleans perfectly with your sweet olive!! i get to relive my honeymoon everyday!!!
The companies that get my customer lifetime loyalty are the companies that are there with you when issues come up, not just when they're taking your order. I contacted the Fragrance Shop on Christmas Eve and they responded instantly via Chat Message and remedied the situation beautifully. I most definitely will be ordering from them again, and am so pleased to find such wonderful, prompt customer service! Thank you, Jenny!
Shari from San Diego
I have been a dedicated user of many fragrances from the Fragrance Shop since 2001 while living in New Orleans, LA. It was at that point where I stopped buying fragrances from the department stores focused exclusively on The Fragrance Shop. Thanks for such a great experience and helping me to smell my best.
One word - I remember you guys from new Orleans and the service is still awesome you even gave me a candy Cain . That's awesome and I will always keep you guys in mind
thank you so much for your sale!!! i was able to get the same oil that i got on my honeymoon in new orleans all those years ago!! while there's still some in the original bottle ( one drop lasts for DAYS!!!), i was afraid it may have lost some of it's power. not only does the original, bought no later than 2003, still smell the same, i now have enough to last for almost another decade!! you guys rock!! thank you also for the 2 week sample, i'm sure i'll use it, too! i left a review on the site when i first discovered the option, so i wanted to let you know how great the order worked out, "in person." p.s., my son loves when i order from you, he gets the candy!! happy holidays!!
Yes, I received the perfume oil yesterday and absolutely love it. Your customer service is impeccable and I really appreciate your reasonable shipping charges, both of which distinguish you from the competition. Even though Habit Rouge is a "men's" fragrance, I used it myself for a long time. Then I started using a couple of the wonderful perfume oils Kiehl's used to make, until they were discontinued after the company was sold to L'Oreal. I switched back to Habit Rouge but have been very disappointed with it since it was reformulated in 2003 into what is basically overpriced scented alcohol. It was the experience with Kiehl's oils that prompted me to start researching perfume oils. I am planning to order several more testers from you of some of my favorite scents before I decide which one to buy but assure you that you have a new customer.
My fourpack arrived and the reccommended Gucci Guilty is awesome. Maybe a few dates coming my way. ha ha. jennny thank you for going above and beyond in helping me!
I first found your store while on Vacation in New Orleans several years ago. I have been ordering via phone ever since. Love your products and excellant service!!
I love love love your oils! Not sure I can ever go back.
Thank you very much! I appreciate the great customer service and am very satisfied with your scents! I really hope everyone I tell will try your store, it's truly better then the perfume!!!
Yes, I loved it. The new travel sizes are wonderful. When traveling, you can take your fragrance without taking up a lot of room and when the scanner sniffs it out in your carry on, it will meet the requirement so you don't have to leave it at the check point. I love the Chloe from the old days, and loved getting all like products together. I have a fun experience every time I shop here. I know you are very busy, but have a wonderful holiday when you get to enjoy it. Look forward to the new year. Have you ever considered making tarte warmer cubes? I realize I could add the oil to the wax, but just a thought because I just bought a couple of warmers and thought a fragrance would be good for my glamor girl space.
I discovered your shop when I was in New Orlean. I was very well pleased with my purchase. Whenever I visit the city, I shop at your store. This is the first time that I have ordered from you online. I was overall pleased with the personal care that was given to me in my purchase and the kindness expressed. Thank you!!
Fabulous quick service! So glad I finally found the perfect lotion and scent. Thank you!
I have no complaints about the Fragrance Shop. The service and products are wonderful and I will continue to order from you. I would love it if the Fragrance Shop offered a four pack of the single note fragrances similar to the special blend four pack.
hanks so much for the fast shipment of carnation dry oil. I really love it, and enjoy trying the sample of summer rain. the candy cane was a great touch. I will be a return shopper and will refer others your way
I am so grateful that I found the Fragrance Shop! I am allergic to a lot of fragrances, and only wear Mitsouko by Gurlain. TFS makes the oil and it is wonderful. I bought a bottle of the dry oil and liked it so much I bought another bottle, plus lotion and spritz. Imagine my surprise and glee when I found a 1/8 oz oil as a gift for my large order. When I called to make sure they hadn't made a mistake, they remembered me, and that I only use one scent. Thanks Ladies for providing a great product.
I have ordered the 4 pak 2 different times. I cant tell you how great your oils are. I am sure Ill be back again!
I don't think I've bought "perfume" in a couple of years, thanks to you all!! :) I especially love your help with blending scents! Thanks ladies, I recommend you to all my friends!
One word - WOW!!! I just received my "Royal Secret" body lotion and I am absolutely thrilled with the fragrance and with your quick delivery. I will return again & again!
I have been a customer and fan of The Fragrance Shop for many years. I love your fragrances! I also want to comment on your wonderful customer service and attention to detail. Thank you!
Voodoo Love and 24K Egyptian Musk have always been two of my favorite scents(using it for the last 11 years). This time I decided to include Woody Sandalwood and Aphrodisiac Body Spritz in my order. I haven't tried the Aphrodisiac Body Spritz as yet but the Woody Sandalwood is heavenly..I love it. Like all other fragrance shop scents, a little bit goes a long way!!!
It's great to find such a large selection of perfume oils ! I'm enjoying my samples and want to thank you for the personal touch that you provide to customers.
Loved you on South Beach and now happy that i have found you again. Received my oil yesterday and to be honest smells lighter than i remember but again I held on to the last few drops for atleast 3 years !!!! THANK YOU AGAIN for my early Christmas gift to myself !! Hope to continue shopping
I have just received my order from the Fragrance Shop and absolutely love it. The Kay Family have been so helpful and have assisted me all along. I cannot wait to purchase more products and will definitely be recommending your Store to all my friends.
I love your fragrances! They last a long time and they are very true to the original... just better. I'm so glad you are operational and hope you keep the business going, for a while I was lost without your fragrances. I'm so glad to have you back!!!
Spoke with Amy today and as usual the customer service was something not experienced very often any more - excellent! Thank you, thank you may you prosper and stay viable. Love your store - wish there were more on the east coast.
We live in Los Angeles, and came across this shop on a trip out to New Orleans. we have been ordering from on-line ever since. We love it! The best quality, fast shipping, and great prices.
Superb customer service. One of the BEST online shopping experiences I have ever had. Although I do not like the smell of the black coconut maybe I will find another scent I like to support them again.
I love the compliments I am constantly getting about how great my fragrance smells. It lasts longer than any other perfume I have ever tried. Thank you for your fast service!
I ordered the Tunisian White Musk and it is simply fabulous! The fragrance is so clean and yet very delightful. I also ordered the 24karat Egyptian musk which is very nice, But I believe The white musk is my #1 choice. The service is indeed great. This is one place that I call and look forward to speaking with a human and not causing me to get an attitude!
Have bought before. Last order got lost. However, 5 star customer service send a re-order express post. Thank you so much. Not only are the scent heaven but so is the service. Much appreciated
Hello, I wanted to thank you for your great customer service and prompt delivery. The free gift was so nice and unexpected. I wrote a review for both fragrances I purchased and gave 5 stars!
Thank you so much!!! After years of searching for the Anne Klein II (discontinued in Europe) I found your oils and bodyoils. Thank yoy also for your excellent service and gift. I will soon order again!
Just wanted to tell you guys that you are awesome! Thank you so much for sending the extra caps out... and then the sample Philosophy-type fragrance as well. You have gone above and beyond to help me each time I have contacted you... and it is very much appreciated! I will most definitely return for my next fragrance purchase(;
Love the after shave balm. I've used it for years now and will keep doing so. It arrived with no problems.
I absolutely love the black coconut dry body oil. It's amazing and the only thing I wear now! I love smelling like I just got up from the beach! My absolute favorite!
I am so happy about receiving my Relaxing Fragrance! It is so similar to the original scent! And the product was so easy to order and arrived very promptly!
I just received the Magie Noir and the added samples, thank you so much I love them! I have never smelled those scents before, so that was a nice surprise! And that is so kind of you to send even a few more samples, I am beyond grateful and thank you again. I will be back to order full sizes just as soon as I can decide on my favorites! Thanks, I appreciate everything!
I LOVE THIS OIL! Thank you so much!
I must say that this is hands down the best place on the planet to get pure fragrance oils. No alcohol, no mineral oil or skin irritating fillers, just pure almond oil and oil essences. The fragrance shop offers elegant blends and designer fragrances, coupled with wonderful customer service and beautiful packaging...Really, who could ask for anything more?
Great service. Very prompt. My daughter's Christmas list contains something from here each year and the service is great!
I have bought 7 designer fragrance replicas so far and all have been spot-on. Shipping is super fast, too.
WONDERFUL! THANK YOU....I LOVE YOUR FRAGRANCES AND I'LL BE A LOYAL CUSTOMER FOR LIFE.... I HATE THE TOXIC PETROCHEMICALS OF REAL DESIGNER FRAGRANCES... KIND REGARDS
I just want to tell you how happy I am to have found your Company. Everything is so professional and am looking forward to receiving my purchase. My favorite perfume is mainly Musk. Many thanks
Awesome service we couldn't find this particular pafume anywhere but at The Fragrance Shop...Thanks guys for your excellent service!
it's my favorite! my sister wears it too and loves it! THANK YOU!!!!!!!!!!!!!!!!!!
Thank you, You are the best company in world, I am spreading the word for you. Have a great weekend
If you haven't tried the Fragrance Shop, you should. Unbeatable customer service (thank you Aimee) and wonderful scents. I only wish I were close enough to go to the store....I'd probably spend a whole day there smelling and buying!!
I LOVE the Fragrance Shop and have bought a lot of their fragrances over the past decade. I have had all of the originals that I bought from them and their perfumes are spot on exact, but they last longer! Also, their customer service is amazing.
Received the my 24K Egyptian Musk. Thank you for sending out the replacement after the USPS lost the original package. You guys are the best. And my musk is as outstanding as your customer service.
I live in Miami, and used to buy my fragrance oils at your store in Miami Beach. I placed an order on Oct. 21, and received the items Oct. 24! Wow! What fast service. Have been using your products for years & love them!
The customer service is so wonderful here, it just makes you want to shop. I posted a message on face book, suggesting a holder for the 14 day supply, and perhaps a holder for the oil. I put the oil in an old lipstick holder, (like the kind you sit on the vanity), but just thought I would make that suggestion for product development. Keep up the good work and I will be getting packages from you in the mail. It is fun to have something to look forward to after a long day at work.
"Totally satisfied with the the lotion and oils I ordered. I have been a customer since 2007 and do not shop anywhere else! Again Thank you!
This is the perfect way to sample fragrances. The little bottles could last a really long time. I loved the four fragrances I ordered - Voodoo Love, Angelic, Supernola, African Gold. Voodoo love is a little too "older woman" for me (I'm 23) but still very sexy; Angelic reminds me of a Chanel and is beautiful; Supernola was too fresh for my taste, but smelled pretty; and African Gold may be my favorite as it is super sexy but still young. I will definitely continue to order from here and recommend it to everyone. Their fragrances are the best quality I've seen!
I stumbled upon The Fragrance Shop on the internet while searching for a discontinued parfum. Thank God I did. Your shop is a piece of heaven on this earth. I will never buy another fragrance from another company again. Your shop is a blessing. Thank you for such wonderful products and service!
Alicia of San Jose, CA
the first time I found the Fragance Shop online, I forgot to mark the page. It took me a long time to find it again; but it was worth the search. I am extremely happy with their attention to my satisfaction with my order. I wear Calandre by Paco Rabanne and it's practically impossible to find it here in upstate, NY. Using the perfumed oil and other products is the best thing I could have done. It saves me time and money, plus I still get all the compliments I used to get before I switched! Love you, Fragrance Shop, Miss Rosa
I initially heard about this company watching "The View" when Sarah Jessica Parker was on the show and she was asked what fragrance she was wearing........it was Moroccan Musk. I googled that and found The Frangrance Shop...and I explored it buying several fragrances. I truely love Egyption Musk and Pink Sugar. I highly recommend this company!!!
The Fragrance Shop exceeds all important standards of excellence from the way customers are treated to the outstanding quality of fragrance products and accessories. It is a pleasure to invest consumer dollars in a family owned and operated business that insists on the kind of quality control that other companies have long ago abandoned. In some cases it's disappointing and others completely appalling, that any famous person, regardless of what they are famous (or infamous) for, can slap their name on everything from perfume to salami and make a fortune. Meanwhile, actual crafts persons linger in under sung, obscurity simply because they are without or will not bow to, the the marketing machines of the pseudo-creative, pop culture, incompetent. Bravo to The Fragrance Shop for maintaining excellence in a world of increasingly over-priced and over valued mediocrity.
Dear Angels, I am the bad girl who usually earns the lump of coal at Christmas. This year I get to say, "Take that! Santa!" You did not have to send the extra oils, as I said the bottle might have taken a slight beating but the contents were fine. Your kindness has inspired me to reiterate my mantra about true service.
Singing your praises! While e-mail corresponding with Amiee, and now this $30-off-next-purchase code, you all have shown me dynamic customer service thus far, and I haven't even received my order in the mail yet. Believe it or not I didn't even know you existed until last Saturday, October 8th, 2011, when I went to Macy's at Northlake Mall - looking for a special scent. They didn't have it but, believe it or not, referred me to you and even wrote down the directions. I'm looking forward to my very first order arriving soon. If I am as impressed as your website claims, of course, I will be back! I'm really excited about this new scent experience
loving my black orchid type dry body oil. I am so thrilled to have found your site!
i received my dry oil yesterday and i love the feel and sense very much-thanks
I wanted to thank you so much..I just received the dry oil n its perfect and wonderful n I love it...sincerely kelly.
There is no reason to suffer with short lived alcohol based fragrances now that I have discovered The Fragrance Shop. The only thing as good as their fragrances is there customer service, which is spectacular.
Love the Moroccan Musk I ordered. Also super fast delivery, will definately order from you again, and will pass on this site to friends and family.
I have been wearing the same scent from The Fragrance Shop for 4 years. Everytime I think about changing, I just can't do it...I love my scent, it smells like me! The product is phenomenal and so is the customer service. I am a friend/fan for life!
I just want to tell you how happy I am to have found your Company. Everything is so professional and am looking forward to receiving my purchase. My favorite perfume is mainly Musk. Many thanks.
I visited New Orleans in 1999, wandered into the store, purchased 1 oz. of Pheromone oil and oil of fresh air. I used the Pheromone quickly, and I still have the Fresh Air for special occasions. It smells as beautiful as when I bought it and lasts all day.
I am allergic to perfumes but was so happy when I found the perfume oils from the Fragrance shop. I ONLY buy perfumes from you. The aromas stay with me all day...good thing too since I teach elementary school age students who love to hug me. And they all LOVE the way I smell...I dab a bit on my stomach since that's their height lol. Your service is impeccable! Thank you so much
I received my sample pack,and I was blown out of the waters,I purchased Prada Infusion,from Dillards, and was curious to see if they could match, oh my, it smells just like my fragrance from Dillards, I'm hooked and will continue to buy from you and refer others!!
I love the oil from The Fragrance Shop!! It is so refreshing...
All the sales people where very helpful. I had created a scent more than 7 years ago. They still had the scent card with my receipt on it.. I was so excited, you se the store I had gone to was in New Orleans, before the Huricane. I was not sure I would ever be able to recreat my special scent again. To my amazement it was shipped to me and in my hand in 3 days. It was perfect! everyone whom I talked with was very helpful and friendly. I will continue do my fragrance shopping here!
A word about the Fragrance Shop:
After trying a few imitators (of which there are now many), I am very glad to have been first acquainted with The Fragrance Shop. Your products and customer service are superior.
For those shoppers concerned with comparative pricing, please remind them that this is a case where you usually get what you pay for. Fragrance addict that I am, ('would rather have fine fragrance than furniture), I say from experience that low priced (fragrance oils) usually equal:
1. Low quality. Low concentration of essential oil, often made from cheap synthetics with little staying power. bearing little or no resemblance to the fragrance original.
2. Poor presentation. Low-end, generic containers that leak, are (gasp) made of plastic or just not presentable.
3. Poor customer service. Many of these sellers have no brick and mortar stores and refuse to provide service via telephone leaving the customer with challenging, e-mail only interface. Thank you for all you do.
Thank you so much for the first-class service! I really appreciate your quick response and action. I love your products and can't wait to keep trying new scents!
it is the same thing every time ... jenny and aimee know exactly what i will like!! i wanted to replicate the smokey "head shop" fragance from the 60's....i was sent oriental kush and it was exactly what i wanted!! amazing! i appreciate your quality and high standards thank you !!
I received my order in record time (two days). Not only that, but your fragrances are to die for! I have so many good things to say, I hardly know where to begin. First, you carry scents that cannot be found anywhere (except the original, and even those can be difficult to find; i.e., Mitsouko, L'huere Blue, etc.). Second, your versions are much MUCH more long-lasting than I have EVER used, original or duplicate. Some of them, I can even smell the following morning! I know now I no longer have to look anywhere else because The Fragrance Shop carries THE best, bar none. I am so looking forward to ordering full-size versions of many scents that I only dreamed of owning. Thank you again so much! Also, thank you for the extra samples you included in my order .. they were much appreciated and enjoyed!
I have NO questions...just ANSWERS! :) I must have been living under a ROCK all these years! I've ordered twice in the last 3 weeks from you all and the oils are getting "sweeter and sweeter". I absolutely love your products (AMAZING) I don't think i've ever smelled prettier than now with your oils. Thank you, thank you, thank you! P.S. i get compliments from guys on the daily! :)
I'm writing reviews for all the scents I chose in the sampler pack ... but just wanted to say, every oil in the sampler is perfect. Now I can't wait to order & try the sandalwood oils. Thanks for such amazing service and such wonderful products; The Fragrance Shop is a rare gem!
Great service! Always a follow up to see if all is satisfactory. Love the scents. They are longlasting.
Just wanted to say THANKS Fragrance Shop. Ordered Voodoo love oil, lotion and body spritzer. The order was placed on the weekend and was delivered quickly and promptly. I've gotten many compliments on this fragrance. Have you guys thought about putting together travel sets? Thanks Fragrance Shop for a lovely fragrance.
The fragrance shop is the only place I get my oils. The service is fast, the people are great. This the best.
Thanks Kay Family for these wonderful oils. I love the Indian Patchouli and Docle & Gabbana (The One). Bvlgari, is by far my favorite. I will be ordering more of it!
Some of the most beautiful fragrances on the planet!! I've been searching for ages for a decent place to purchase perfume oils online. Some of the most popular places to shop don't come close to the depth of these fragrances, nor the longevity.
Hi girls, As you know I love love love the fragrance shop. It is the best!!! I love spending money there and telling everyone about you guys. So happy our paths have crossed:) Love Monique AKA (skirt)
I am so happy I found this site! I LOVE perfume, but hate the mass produced, commercial stuff that is so expensive and fades in an hour. The customer service here is fantastic: Changed my mind about the size I ordered a few minutes after I placed it and when I called, Aimee took care of it right then and refunded the difference promptly. And the samples arrived in record time! Now, I'm looking forward to using their "Fragrance Replication" service. I highly recommend this place!
I recently ordered the black coconut and rain samples. I absolutely love them. I shall be ordering again.
I don't have a question, but I would love to tell everyone, if you have not tried the fragrance shop, you really should. A friend of mine told me to give them a try, so I did and have enjoyed the oils that I have ordered. Awsome, try them you won't be disappointed!
Thanks for getting my order to me so quickly. I love "white patchouli" and I'm so happy I found you guys when I visited the river walk in NOLA. Thanks again!!!
I recently purchased several samples from The Fragrance Shop and was very impressed with all aspects of my order. The samples came quickly and I really enjoyed trying all of them. I had been to the North Carolina shop but didn't have enough time to browse. I was so glad to know that I could order on line. I will work my way down the line with samples. You guys are the greatest!
I recvd my order yesterday and as usual ..I am well pleased Thank you for the gift. I will be ordering again in the near future. Take care
I have done a lot of online shopping and I mean A LOT, and I am always disappointed when I find awesome finds however absolutely ridiculous shipping costs as I live in Australia. I recently found the fragrance shop website and was blown away by the extensive list of fragrances, the awesome reviews, and deals but I already expected shipping costs being much too high. WOW, I was wrong! Great, Fair Prices for amazing products?! Once in a blue moon! I will never buy commercial department store fragrances ever again.
I just got done chatting with one of your customer service reps, Jenny. I received the best customer service I have received in a long time. Kudos!
Hi Team. I just wanted to leave some feedback about how wonderful Jenny M was to deal with on my Fragrance Replication. Shipping to Australia, I was a little worried, but not only was the service BEYOND AMAZING so was the end product. I now smell like my favourite fragrance again and feel so great about the customer service and helpfulness of your team. I cannot recommend you highly enough. I will be a long-time customer for sure! Thanks again.
Great products! Love my black coconut oil! Fast shipping!! Thank you!!
The very best customer service!!! I had an issue with my order, which was my error not theirs and they took care of the problem immediately. I have never had such great attention form any other purchase I have made through the internet until my purchase with The Fragrance Shop. I will make sure I get the word out and I will now make all purchases from them in the future:)
I love the Hawaiian Tropic oil & the Dry Coconut Oil. I have referred your web site to anyone that stops me and ask me what Im wearing. Love the oils! Thank you.
I received my fragrances yesterday and they're great! I also like the samples you sent. I remember visiting the Fragrance Shop when it was in Miami a number of years ago. I'm glad you still have the fragrances from those days. It's been a while. Thanks again for providing such wonderful and long-lasting fragrances.
I was so excited to finally re-connect with the fragrance shop; I purchased some samples from them a few years back but never got around to making the order. I just purchased several of the products (oil, lotion, spritz and dry body oil) in rain. Very nice but a little on the light side. I just called the store and shared my experience with the rain products and wondered if I could exchange the spritzer rain product for J'adore L'eau, they were so kind to just mail it to me with no exchange or purchase needed. This is EXCELLENT customer service. Kudos goes out to the Kay family. Thank you so much; although I have alot of product right now, I will surely be back in the future. Thank you, thank you!!
tyle="text-align: left;">The Fragrance Shop has some serious AWESOME customer service! Aimee and Jenny have taken awesome care of me and I could not be more thankful!
I just love my purchases and wanted to thank you. The oils are beautiful and pure and the way they were packaged was fantastic...even the added touch of the Lifesavers was special. I'll be back again and again and again...thanks so much for a great shopping experience!
I love this fragrance and the service is exceptional. You guys are the best! Thank You!
Your fragrances are wonderful! My sister, mother and mother-in-law are now hooked on your products! Your packaging is always so personal and makes the customer feel special. We really like your little samplers because it is fun to try the different perfumes in your selection. Thanks so much and I have told all my family and friends about you! :o)
I have been buying wisteria oil from the fragrance shop since I visited their shop in New Orleans in the early 90's. Now, I buy over the phone when I run out. It could not be easier. They are pleasant and helpful and it takes moments. I would be lost without them.
I am really happy with my purchase, as I have bought your oils for over 6 years now. The price is great, the oils last a long time and I get quite a few compliments on my perfumes. The Four Pack of Oils is very nice yet some are very faint. I found that I can mix them to get stronger scent. The Kush is really nice and spicy! Like me :o)
I love the Black Coconut Dry Body Oil and will be contacting you in the future, and ordering more of your products.
I loved every fragrance you sent. How much I like Dragon's Blood was a surprise. I love the Vol De Nuit, and have already made a batch of bath salts!
Received my samples, they are delightful. Thank you again and I have been spreading the good word about your company and I will be making future purchases. Have a great weekend! Sincerely, the smiley customer :)!!!
You guys are awesome. Received the order and the Dry Body Oil is delicious. I will post a comment-rating tonight on your website. The customer service is spectacular, could not ask for more. Thank you!
I cannot recommend this company highly enough! Their shipments come within 21 days of ordering and their customer service is the best in the industry! They always send the products thoughtfully and attractively packaged and I always get samples with each order! I will only buy my fragrances from you in future!
Wow! Again, some of the most fantastic customer service ever and I was in retail sales for 20 years. Thank you and I am about to tell everyone about your products and great customer service. Thank you so very much. Hope you have a great day and you just made mine much better.
I am truly enjoying my fragrances. Everything came in perfect condition. Thank you so much for expiditing the shipment so i got it in time to take it on my trip. You will be hearing from often as i will be ordering for myself, my family and friends. I have already told them all about TFS and they love the way i smell. A handsome man followed me in Costco saying that i smell so good. I work in a hospital and often very close to patients and staff, they compliment the fragrances and they are not overwhelming.
Hey there, I love my spray! Love coconut, smells like summertime!
I got the perfume LOVELY!!!!! Thank you so much! The Plumeria blend was amazing.
Thank you again for your fine fragrances and your wonderful customer service.
The Velvet Bouquet Spritz is beautiful! Light, a little exotic, with some floral accents, too. This spritz lasts all day. I just visited your store in New Orleans a few weeks ago and I am so impressed with your wonderful service. Thanks so much!
Hello, I received my order in the mail yesterday and love the extra sample of Blue Sugar. Thank you very much, I am sure I will be ordering more!
Just wanted to say that I received my spritzers of Zen Garden and English Lavender today. The scents are just as light and beautiful as they were when I purchased them last weekend in New Orleans. They were taken by the airport security because I had them in my carry on, so I ordered more Tuesday. Thanks so much for a great product and excellent service!
The fragrance lasts forever!
I must have ordered at least 12 samples before finding one I absolutely loved (Because I'm so picky about perfume!) But I found one, and was very impressed when my order arrived! It was timely, and felt like you care about me as an individual! Thank You for great service, I will be returning as a customer again!
Omg!I am wearing it every day! It truly smells like the real Amazing Grace.I have been into fragrances all of my adult life and I am 60 years young!I sold it retail for years in one of the most lucrative fragrance stores known.I can tell you what a fragrance is just by looking at the bottle! What I love the most is the staying power of your oils as most fragrances have always had a tendency to fade on me.Your customer service was a most pleasant experience.I was a customer service supervisor for many years and realize this is as important as the product you sell.Great job my friends! I will be placing another order soon!
I love The Fragrance Shop! I have one specific item that I love and the service is top notch.
The fragrance lasts forever!
I tried to leave a review,but wasn't able to get the review page. Let me say that I love the fragrances I ordered, as well as the 2 samples you sent me. I used the dry body oil this morning after my bath and followed with my perfumed oil in the Hana Morae. Fourteen hours later, I still smell great! I do like the Pink Martini fragrance in the Dry Body Oil and the two samples you sent. I'm looking forward to trying them this week! Thank you for your great products and excellent service.
You guys rock!!!!! I love the samples and knew I would. I have never been disappointed in any oil I have gotten from you and the fact that they were free is a bonus for sure...keep doing what you do and I will remain a loyal customer forever.
This is not a question, but a thank you. My order arrived so quickly, and I appreciate the professional packaging, free sample, and kind note. This was my first order with you all and it won't be the last. A friend, Jeff, mentioned your fragrances and he was right - great scents at a great price. Thanks again!
I ordered the black coconut and nagchampa samples and I was so impressed with the smell of the oils and the packaging. I just ordered the larger version of the nagchampa. Thanks a million.
Oh I like the Fragrance Shop...really, really like the Fragrance Shop! This is an amazing store. The owners/staff are so nice, real customer service. I am so glad they are in Huntersville, NC now. Yeah!!!
R. White - Facebook Fan
I have loved China Musk since discovering it in N'awlins years ago. So light and mellow...I get compliments on it wherever I go. More importantly, I don't like many, if any, perfumes and this is perfect for me. Thanks Fragrance Shop!!
This is the most amazing company to deal with - customer service is exceptional. They way they dealt with a little "issue" I had ensured I would be a fan of TFS forever. The oils are beautiful and am so glad to be wearing Safari again. Thank you !
I found you store a few years ago when vacationing in New Orleans and your products are the only fragrances I will wear.
I am extremely happy with my oil and don't go a day without someone complimenting me on how great I smell
I recently ordered the cucumber oil, spritz and body wash, along with the baby powder spritz. I was sent a sample of the sweet cucumber which was very nice; but the regular cucumber remains my forever fav!. The scents last beyond all day, and calm my crazy day's around so many stressed out situations. I owe my sister in law for introducing me to your company 25 years or so ago. Thanks and keep up the good work.
Fragrance Shop rox! :o)
Rayna - Facebook Fan
Have been wearing Fragrance Shop oils since 2001...the ONLY I use!!!
Sandi - Facebook Fan
I have been using their oils for several yrs. now and have 3 custom made fragrances.
Regina - Facebook Fan
I am new to The Fragrance Shop and recently had the opportunity of experiencing the wonderful customer service that others have mentioned. The oil is unlike any other that I have used and I have used oils for 35 yrs... I love Long lasting scent and no oily residue to deal with. I also love how pure it is! Thank you Fragrance Shop - I am glad I found you!
Pam - Facebook Fan
I love the Fragrance Shop . Thank for all your help from Miami
Facebook Fan Liz
Thanks so much for the free sample you thought i would like with my order, i think i like it even more than what i bought!! You guys are awesome and i have referred all my friends!!
Melissa - Facebook Fan
I love the long-lasting, wonderful fragrance and my family and friends love them as gifts!
T. Jackson - Facebook Fan
I love the Fragrance Shop!!! It's the best & most natural way to smell fabulous!! Great products . =)
Michelle - Facebook Fan
Very professional and courteous.
Everything was wonderful with a little surprise gift to go along with my order! Nice touch!
My wife is happy. That says it all.
Fast, nicely packaged, great product. Have to keep in mind when looking at the price, that this is oil, not watered down colognes.
I love this place! thanks!!!
Great transaction - will definitely be shopping here again!
Fantastic service, great product, will definitely use them again.
The seller was prompt in delivery and included additional samples of a fragrance I might like based on fragrance I ordered. Good customer service!
Excellent seller! Super fast shipping, even to my APO. Highly recommended!
You Ladies Rule!!!!
Because of the level of attentiveness to our needs, You've made the sales experience a delight by becoming our co-buyers instead of sales people.
The quality of the fragrances you sent were second to none. Consider Denise and I "LOYAL CUSTOMERS"!
We have a lot of family, friends and associates who like us, enjoy a great Olfactory journey. We will continue to spread the good word about your terrific company and your incredible, high quality fragrances. We're looking forward to a long and aromatic relationship with all of you.
We will be ordering very soon!
Hi! I bought a perfume at your shop Saturday, and I love it! I'm up in Portland for my recording gig, and the perfume lasts all day with just 2 drops. Thanks so much for all your help
Came in good order and included samples of other products.
Your Cherry Vanilla fragrance ROCKS!!! It is very concentrated and goes a long way. I was at the doctors office last week. I walked down the hall all the way to the blood lab. 10 minutes later the girls asked me what I was wearing, I told them, and they said the hallway was still fragrant. How's that for a testimony to your cherry vanilla oil!! Smelling Great!
The Fragrance Shop is great! My product was what I asked for and when I had a question or any concerns, I would e mail The Fragrance Shop and get a prompt response immediately. I feel as if I have a personal fragrance representative. I love them and the product and I will shop for all my fragrances there for now on thanks Fragrance Shop, you have been great
Fantastic! Items arrived much faster than promised -- within 2 days! -- very well and safely packaged. Perfume oil is wonderful, exactly as described. Vendor is generous and thoughtful in packaging & order; included a personal note and additional sample. An outstanding shopping experience in every way. HIGHLY RECOMMENDED!
I purchased this larger size of product after receiving the initial test size and again was impressed by packing and personal note from seller! Love the scent! Will be buying again!
Good communication, very happy with item, a great transaction. Thank you
These people were so pleasant and I have passed their name on to others. Plus I love their product and plan to order more. Thank you so much.
I just LOVE the Vetiver Guerlain oil!! Love it!! and the samples...you guys are the sweetest but most of all i loved the little life saver treat...LOL thanks for taking such good care of me.
Everything arrived perfectly. I am so happy, that I have given your website info & brochure to one of my friends. She had complimented me on the Oil of White Tea. Thank you again for your follow-up & awesome service,
Fast shipping, great product! Will definitely do business with you again. Thank you!
The fragrance is exactly Abercrombie Woods. The product was estimated to arrive FEB 10, but arrived FEB 03, a whole week ahead of time!! Thank you very much and I will be ordering more
Just wanted to say 'thank you' and let you know how pleased I am with my Jasmine oil. I have been looking for a very long time to find this scent and your wonderful products, ease of ordering, prompt delivery and excellent service has been an added plus. Also, your hand written note on the bottom of every invoice had a personal touch and made me feel more like a friend and not just another customer. Thank you again.
I just have to tell you how much I love NOLA Rain. I make it a point to go to New Orleans every 2 years just to pick up my perfume in person and for the food at Mothers! My sister-in-law buys me perfumes for every gift and I accept them gracefully but I am and always will be a NOLA Rain girl! Your fragrances stay true to the last drop. My big name label fragrances turn to that alcohol tinge halfway through the bottle and never smell as individual as yours. Thank you for such an excellent product.
Completely satisfied! I am so thrilled you were able to create my own signature scent! Thanks again!
Thank you for your excellent service for this time we received the package 4 days after it was sent to the UK . Well done !! We will be back!!
Thank you for the follow up! I rec'd my fragrance within a few days of ordering...the scent is magnificent, service impeccable and product perfect!
It is a pleasure dealing with you.
As always, you were good - very, very good. Thanks for your consistent great service!
Good morning ,
Excellent service, most courteous!!! I love the suggestions etc. A satisfied customer..Thank you,
Thank you, I received the order on time and very happy. Look forward to my next purchase!
You guys did a great job getting my oils to me as fast as you did.....Thank you so very much!!
I just placed an order over the phone and wanted to let you know that I found your staff very helpful and an absolute pleasure to deal with. I never hesitate to recommend you to my friends and clients, and always get compliments on the Very Vanilla.
The "Pleasures" was a Christmas gift for my daughter... She was thrilled. In fact, she even mentioned that the note she had to wait all day for in the original was present immediately with your product, and smelled better than original, just like your brochure states. We will definitely be purchasing more from you.
...I will be happy to continue as a customer of yours!
I am very pleased with my fragrance. I intend to bring my sister there when she comes to visit.
I just wanted to say how much I LOVE your products! I'm always asked what fragrance I'm wearing and I always refer everyone to your site.
Everything is fine, i love my perfumes and the ones i made for the girlfriends of my sons were truly appreciated
Completely satisfied! I am so thrilled you were able to create my own signature scent! Thanks again!
I enjoyed my time in the shop. I was so please with the knowledge of you and your sister.
Excellent service, most courteous!!! I love the suggestions etc. A satisfied customer..Thank you,
P.S. I love the soft fragrances..
I WAS HAPPY ABOUT YOUR QUICK REPLY AND MAILING OF MY ORDER. IT ARRIVED IN EXCELLENT SHAPE. AGAIN, THANK YOU FOR YOUR SERVICE
Every thing was fantastic, thank you! Best,
Everything was perfect it was a pleasure working with you.. Thank you,
Thank you, I received the order on time and very happy. Look forward to my next purchase.
The service was and is VERY GOOD. Thanks
You guys did a great job getting my oils to me as fast as you did.....Thank you so very much!!
Thank You!! The Service and Products are excellent. I can't begin to tell you the compliments I receive when I use this fragrance and I've used it for years now. Thanks for the opportunity to let you know !!!
Thank you for the follow up! I rec'd my fragrance within a few days of ordering...the scent is magnificent, service impeccable and product perfect!
It is a pleasure dealing with you...
I am truly enjoying my fragrances!!
Dr. Barbara H
As always, you were good - very, very good. Thanks for your consistent great service!
Everything arrived perfectly & I am so happy I have given your website info & brochure to one of my friends. She had complimented me on the Oil of White Tea. Thank you again for your follow-up & awesome service!
Thanks for the nice email. I want you to know that my visit to your shop was a highlight in my shopping at Birksdale Commons. I like North Carolina and the Lake Norman area so much that I am moving there in Jan. 2010. I just have to liquidate many of my antiques and other 'stuff' that have accumulated in my 1,400 square feet old home. Many of the antiques are old perfume bottles which your father might show an interest in when I relocate and set up shop. I will keep you posted and hope to see you again very soon. Fondly,
I just received my Oil of Union Square. I can't believe it! The scent is spot on and lasts so much longer than my spray. The Oil of Chez Bond that I got for my husband is just as terrific. Thank you for having such a high quality product and for keeping up with the newest scents on the market. Sincerely,
I came into your shop in Birkdale Village on Sunday with my daughter and bought a bottle of "Summer Rain" for my Lampe Berger and you very kindly gave me a new wick. I just wanted to say a big THANK YOU!!! I have been using it and absolutely love it, and so does everyone else! I have mention you and your wonderful store to several friends whom I feel sure will be visiting you sometime soon. Thank you for your kindness which meant a lot, I look forward to seeing you soon.
I discovered The Fragrance Shop when attending the annual Boat Show in Miami Beach about 6 years ago and have made it a point to visit the store whenever I'm in town. My wife collects your beautiful hand blown perfume bottles and I wear your Oil of Desire. I am saddened to see the store has relocated after 12 years of business on Lincoln Rd, but now have an excuse to plan a visit to Charlotte!
I have loved your perfumes since visiting the New Orleans shop in 2003, and have ordered from you ever since. Thank you!
I didn't realize how inferior my oils were until I experienced yours! My husband has never worn cologne until he tried your Oil of Ed Hardy-type. He wears it every day and loves it. We will be wearing your oils from now on.
I just wanted to tell you how pleased I am with your Designer Fragrance Oil of Jungle Gardenia-type. I used to wear Tuvache Jungle Gardenia when I was a teenager and it brings back memories whenever I have it on. I have tried various duplicates, but nothing pleased me 100%. In fact, nothing was close until I ordered from you. Thank you for duplicating so faithfully this wonderful scent.
Thanks so much for helping me with my order and for the sample gifts! I'm sure my husband will like one of the samples and he'll have me ordering more soon! Finding a true apothecary shop is finding a needle in a haystack!! There are few of them; and yours is definitely one of the finer shops. I really appreciate all of your time and assistance. Looking forward to presents in the mail!
Thank you, thank you so much for going through all of the trouble to find a musk similar to R H Mystic Musk oil. You are truly one of the rare companies that genuinely care about their customers!
We drive from Orlando every time we visit, just so we can come to this store.
The smell is so much richer in the oil.
The fragrance lasts forever!
Usually, I don't wear perfumes because I'm allergic to them, but I can wear the oils and it's so nice to be able to wear a fragrance again
I've stopped wearing commercial fragrances since I've found your oils!
For long lasting, natural and exquisite fragrances I recommend The Fragrance Shop. Their pure perfume oils are free from fillers and alcohol. They can even create a custom scent for you!
JOIN THE CONVERSATION! TELL US ABOUT YOUR EXPERIENCE WITH THE FRAGRANCE SHOP.
The characters you copied from the image are incorrect. Please try again.