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Contact Us

HAVE A QUESTION? ASK US?
 
Need help with your order? Have questions about a fragrance?
Need a little advice? Ask us.

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RETAIL STORE, PHONE & LIVE CHAT HOURS

 
Monday-Friday: 10am - 6pm
Saturday: 10am - 7pm
Sunday: 1pm - 5pm
VISIT US
 
The Fragrance Shop
16836 D Birkdale Commons Parkway
Huntersville, NC 28078 

 


Looking For Something On Our Site?

JUMP TO ONE OF THESE SECTIONS BELOW

· Hassle-Free Returns
· Your Account
· Shipping
  · Shipping Policy
    · Looking For Your Shipment?
  · Shipping Rates
  · International Customs
· Pricing & Discounts
· Secure Payments & Your Privacy
· Email Us

MOST ANSWERS CAN BE FOUND ON THE FOLLOWING PAGES

· Fragrance Finder
  · Advanced Search
  · Categories
  · Best Sellers  
  · What's New?
  · Designers
  · Top-Rated
  · Fragrance Families
· Can't Find What You Want?
· Surprise Me
· Why Use Pure Fragrance Oils?
· How To Use Our Oils & Samples
· Site Map

 

Hassle-Free Returns

IT'S SIMPLE... WE'RE NOT SATISFIED UNTIL YOU ARE

Over the past two decades, we have provided millions of dollars of the most carefully crafted Perfume Oils to a world-wide clientele, many of whom, year after year, prefer our fragrances to Designer originals. If for any reason you are not satisfied, please contact us so we can make it right!  Unfortunately, we cannot accept returns on 14-day sample sizes.

Your Account

From your account page you can view the details and status of every order you've placed with us, you can receive and send messages about your order. add, edit and remove wish lists, see items in your wish lists and optionally add each item to your shopping cart for purchase.  Additionally, you can pdate your contact details, email address and/or change your password.  

LOG INTO YOUR ACCOUNT


Shipping

FREE DOMESTIC/WORLD-WIDE SHIPPING FOR ALL ORDERS OVER $100/$150

All orders are packaged and shipped from our Huntersville, North Carolina headquarters. Orders placed before 2pm Eastern Standard Time are shipped the same business day. Tracking information is automatically sent to you once the order has shipped.  Over time, we've found the U.S. Post Office Domestic and International service provides the best combination of economy, speed, and reliability. If you require a different service, please contact us and we'll do our best to accomodate you.


Looking For Your Shipment?

HERE ARE A FEW WAYS TO TRACK YOUR ORDER

· Enter your tracking number in the box below and press return  

· Log in to your account and click "View order details" next to the order you'd like to track. This will open a page with a complete order summary including a tracking link.

· Look for the shipment confirmation email we sent you entitled "Your order from The Fragrance Shop has been shipped". This email contains an order summary and a tracking link.

Shipping & Handling Rates


Domestic Service
Average Delivery TimeStarting Price

Pricing Factors

Free Shipping 2-5 days FREE For Orders Over $100
Express Mail® 1 - 2 days From $19.00 Prices based on weight and distance
Priority Mail® 2 - 3 days From $6.00 Prices based on weight and distance
First-Class Mail®   3 - 5 days   From $3.75   Only available for 14-Day Samples  

International Service
Average Delivery Time Starting Price

Pricing Factors

Free Shipping Varies FREE For Orders Over $150
Express Mail Intl® Average 3 - 5 business days From $45.00 Prices based on weight and distance
Priority Mail® Intl Average 10 - 12 business days From $28.00 Prices based on weight and distance
First-Class Mail Intl™ Varies  From $11.95 Only available for 14-Day Samples

International Customs, Duties & Taxes

To protect your interest and to avoid order-tracking and bank-credit difficulties, we do not accept international orders where the billing-name and address and shipping-name and address do not match.

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Import duties are rarely imposed on goods we ship internationally, and when imposed we have not found these to be excessive. Our corporate policy will not allow repricing to avoid import duties, but if you do incur excessive charges, please let us know. We may be able to adjust your account to accommodate these. 


Pricing & Discounts

We're sorry, but in most cases, promotional codes cannot be combined, nor can they be combined with percent-off discounts.  Samplers & Bundles are already discounted heavily and cannot be used with promotional codes, percent-off discounts and may not be discounted with the coupon code refund from the Sample Five-Pack (Try Before You Buy).
Sales tax is only charged on orders shipped within North Carolina at the local tax rate. 

Secure Payments & Your Privacy

We thoroughly respect your right to privacy & will never sell or share your personal, financial or purchase information. This web site is secured with an SSL Server Certificate. All transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
Payment Methods
We gladly accept PayPal, Visa, Amex, MasterCard, Discover, JCB & Diners.
Merchant Services
 

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