Customer Care

 

Holiday Shipping Schedule

Shipping

FREE DOMESTIC/WORLD-WIDE SHIPPING FOR ALL ORDERS OVER $100/$200

All orders are packaged and shipped from our Carrboro, North Carolina headquarters. Orders placed before 2pm Eastern Standard Time are shipped the same business day. Tracking information is automatically sent to you once the order has shipped.  Over time, we've found the U.S. Post Office Domestic and International service provides the best combination of economy, speed, and reliability. If you require a different service, please contact us and we'll do our best to accommodate you.

  

Looking For Your Shipment?

 Enter your tracking number in the box below and press return.

  

Shipping & Handling Rates

  

International Customs, Duties & Taxes

To protect your interest and to avoid order-tracking and bank-credit difficulties, we do not accept international orders where the billing-name and address and shipping-name and address do not match.

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Import duties are rarely imposed on goods we ship internationally, and when imposed we have not found these to be excessive. Our corporate policy will not allow repricing to avoid import duties, but if you do incur excessive charges, please let us know. We may be able to adjust your account to accommodate these.
  

Hassle-Free Returns

IT'S SIMPLE... WE'RE NOT SATISFIED UNTIL YOU ARE

Over the past two decades, we have provided millions of dollars of the most carefully crafted Perfume Oils to a world-wide clientele, many of whom, year after year, prefer our fragrances to Designer originals. If for any reason you are not satisfied, please contact us so we can make it right! Original Shipping and Handling fees are not included in refund. Exchanges and/or returns must be made within 60 days of original purchase. Unfortunately, we cannot accept returns on 14-day sample sizes or individual 1/8oz bottles.

  

Your Account

From your account page you can view the details and status of every order you've placed with us, you can receive and send messages about your order. add, edit and remove wish lists, see items in your wish lists and optionally add each item to your shopping cart for purchase.  Additionally, you can update your contact details, email address and/or change your password.  

LOG INTO YOUR ACCOUNT

  

Pricing and Discounts

Discount coupons and codes may no longer be applied to any sale or online promotional items, as these are already heavily discounted. This helps us keep sale items affordable for everyone. Samples & Bundles are already discounted heavily and cannot be used with promotional codes, percent-off discounts and may not be discounted with the coupon code refund from the Sample Five-Pack (Try Before You Buy): coupon codes will expire within 6 months of issuing date. Only one coupon or discount code may be applied per order. Our system only allows one coupon per transaction. This ensures a smooth and equitable shopping experience for all customers. Fragrance Replication and Private Label fragrance formulation are not included in store-wide sales, unless specifically stated. Sales tax is only charged on orders shipped within North Carolina at the local tax rate.

 

Secure Payments & Your Privacy

We thoroughly respect your right to privacy & will never sell or share your personal, financial or purchase information. This web site is secured with an SSL Server Certificate. All transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.



We gladly accept PayPal, Visa, Amex, MasterCard, Discover, JCB & Diners.